Director, Customer Service And Custom Product Project Management (Impacted By Co. Wide Layoffs)
(Impacted by Company Wide Layoffs)
Sep 2022 - May 2023
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Oscar Hernandez Email & Phone Number
Customer Support/Experience | CX Operations | Process Improvement Product Management | Product Design | UI/UX Design | App and Web Development
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 71%
Role
Customer Support/Experience | CX Operations | Process Improvement Product Management | Product Design | UI/UX Design | App and Web Development
Location
San Francisco Bay Area, United States
Who is Oscar Hernandez? Overview
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Quick answer
Oscar Hernandez is listed as Customer Support/Experience | CX Operations | Process Improvement Product Management | Product Design | UI/UX Design | App and Web Development based in San Francisco Bay Area, United States. AeroLeads shows a matched LinkedIn profile for Oscar Hernandez.
Oscar Hernandez previously worked as Director, Customer Service and Custom Product Project Management (Impacted by co. wide Layoffs) at Geminibio and Product Manager at Demandkeep. Oscar Hernandez holds B.S., Bachelor Of Science, Business Administration & Management from San Jose State University.
Profile bio
About Oscar Hernandez
Experienced customer experience, customer success, and SaaS product leader. Focused on streamlining support processes, optimizing current tools, customer retention and customer relationship building. Specialty in process automation and data-driven systems optimization. B2C/ B2B product support & customer success operations.I specialize in:Support: • eCommerce - Online customer experience and online customer experience strategy. • Streamlining the customer experience from issue reporting to resolution. • Simplifying complicated in place systems and operational inefficiencies. • Improving the customer experience through process improvement and leveraging available
7 roles
Oscar Hernandez work experience
A career timeline built from the work history available for this profile.
Product Manager
Demandkeep
Built a platform for customer success.
Apr 2021 - Sep 2022
Jun 2019 - Apr 2022
Product Operations Project Manager
May 2018 - May 2019
Technical Support Manager (Impacted By Co. Wide Layoffs)
(Impacted by Company Wide Layoffs)Managed our technical support team and product operations.
Jul 2016 - Feb 2018
Escalations Support Engineer Tier Ii/ Marketing
Oct 2012 - Jun 2015
Developer Relations | Bugs Reporting
Aug 2011 - Oct 2012
3 education records
Oscar Hernandez education
B.S., Bachelor Of Science, Business Administration & Management
Product Management
Ai For Business Leaders Nanodegree, Artificial Intelligence
FAQ
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What is Oscar Hernandez's role at their current company?
Oscar Hernandez is listed as Customer Support/Experience | CX Operations | Process Improvement Product Management | Product Design | UI/UX Design | App and Web Development.
Where is Oscar Hernandez based?
Oscar Hernandez is based in San Francisco Bay Area, United States.
What companies has Oscar Hernandez worked for?
Oscar Hernandez has worked for Geminibio, Demandkeep, Securly, Postmates Inc., and Avegant.
How can I contact Oscar Hernandez?
You can use AeroLeads to view verified contact signals for Oscar Hernandez, including work email, phone, and LinkedIn data when available.
What schools did Oscar Hernandez attend?
Oscar Hernandez holds B.S., Bachelor Of Science, Business Administration & Management from San Jose State University.
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