Oscar Hernandez

Oscar Hernandez Email and Phone Number

Customer Support/Experience | CX Operations | Process Improvement Product Management | Product Design | UI/UX Design | App and Web Development
Oscar Hernandez's Location
San Francisco Bay Area, United States
About Oscar Hernandez

Experienced customer experience, customer success, and SaaS product leader. Focused on streamlining support processes, optimizing current tools, customer retention and customer relationship building. Specialty in process automation and data-driven systems optimization. B2C/ B2B product support & customer success operations.I specialize in:Support: • eCommerce - Online customer experience and online customer experience strategy. • Streamlining the customer experience from issue reporting to resolution. • Simplifying complicated in place systems and operational inefficiencies. • Improving the customer experience through process improvement and leveraging available

Oscar Hernandez's Current Company Details

Customer Support/Experience | CX Operations | Process Improvement Product Management | Product Design | UI/UX Design | App and Web Development
Oscar Hernandez Work Experience Details
  • Geminibio
    Director, Customer Service And Custom Product Project Management (Impacted By Co. Wide Layoffs)
    Geminibio Sep 2022 - May 2023
    Sacramento, California, United States
    (Impacted by Company Wide Layoffs)
    View
  • Demandkeep
    Product Manager
    Demandkeep Apr 2021 - Sep 2022
    Salt Lake City, Utah, United States
    Built a platform for customer success.
  • Securly
    Head Of Consumer Support (Impacted By Co. Wide Layoffs)
    Securly Jun 2019 - Apr 2022
    San Jose, California, United States
    (Impacted by Company Wide Layoffs)
    View
  • Postmates Inc.
    Product Operations Project Manager
    Postmates Inc. May 2018 - May 2019
    San Francisco Bay Area
    View
  • Avegant
    Technical Support Manager (Impacted By Co. Wide Layoffs)
    Avegant Jul 2016 - Feb 2018
    Belmont, Ca
    (Impacted by Company Wide Layoffs)Managed our technical support team and product operations.
    View
  • Ubiquiti Inc.
    Escalations Support Engineer Tier Ii/ Marketing
    Ubiquiti Inc. Oct 2012 - Jun 2015
    San Jose, California, United States
    View
  • Apple
    Developer Relations | Bugs Reporting
    Apple Aug 2011 - Oct 2012
    Cupertino, California, United States
    View

Oscar Hernandez Education Details

Frequently Asked Questions about Oscar Hernandez

What is Oscar Hernandez's role at the current company?

Oscar Hernandez's current role is Customer Support/Experience | CX Operations | Process Improvement Product Management | Product Design | UI/UX Design | App and Web Development.

What schools did Oscar Hernandez attend?

Oscar Hernandez attended San Jose State University, University Of California, Berkeley, Haas School Of Business, Udacity.

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