Perform project management capabilities as a contractor for a major Federal Government Agency, National Cancer Institute (NCI). Manage large-scale integration project transitioning multiple cross functional organizations from several different locations into an existing ServiceNow instance for customer service and change management. Project coordination through creation of project management plans and schedules, detailed requirements, testing plans, and management review presentations, provided the ability to ensure requirements are met, users are adequately trained in new processes and procedures, and implementation is effective, efficient, and thorough. Provide project management support for other projects across the contract including FISMA requirements, web site development, business systems, and IT Infrastructure.

As a consultant and project manager, performed PM competencies for a major Federal Government Agency, NCI. Ensure high level quality services to the client, project stakeholders, and team members through performance of day-to-day management of assigned projects. Define project scope, goals, deliverables through creation of project management plans, risk mitigation plans and strategies, requirement analysis, performance metrics, and communications. Collaborate through effective communications to build organizational relationships to achieve the Agencies goals. Support members of assigned project teams and provide management support and performance presentations to client directors, client staff, and team members. Provide coaching, mentoring, guidance, and project management and tool training to project team members, client staff, and junior company staff.

Management of PMO, including all project resources, schedules, and customer support. Executed the corporate strategy and vision ensuring that customers are the primary focus. Primary project and technical contact for all project stakeholders for all company projects. Participated in customer support activities to facilitate effective and efficient implementations. Prepared charters, project management plans, schedules, risk assessments and issue tracking, resource estimates and metrics, training, and system implementation and documentations. Assisted in product development and analyzed, developed, and deployed new requirements to the Limfinity platform. Assisted in product sales, deployment and support for Limfinity and FreezerPro systems, creation and dissemination of system documentation, and standard operating procedures. Recruited and trained employees to fulfill customer and company requirements and achieve performance standards.

Create formal portfolio / program / project management processes for a major Federal Government Agency, Federal Drug Administration (FDA). Following department needs, Agency requirements, and PMI standards, train, implement, and execute portfolio management for all Centers /Offices and Divisions / Branches within the Agency.

Project manager and supervisor for the Eunice Kennedy Shriver National Institute of Child Health and Human Development Nation Children’s Study (NCS) program. Created, implemented, and maintained a web-based Help Desk application following SDLC processes and Capability Maturity Model Integration (CMMI) Level 2 practices. Crated and maintained operating procedures, processes, user guides, and training materials, to record, evaluate, manage, and complete all Information Management Systems (IMS) support requests. Prepared project management plans, scheduled, risk assessments and issue tracking, costing estimates and metrics, and reports on system requirements, implementations and evaluations. Managed special projects as needed including new system evaluations, system access changes, IMS reorganizations, site visits, IMS training evaluations, data collection instrument entry and evaluation, and facility implementations. Hired, trained, managed, and mentored Help Desk staff to support the Tier 2 IMS Help Desk following Standard Operating Procedures (SOPs) and maintaining FISMA requirements. Demonstrated high level customer service by responding and resolving user requests professionally, respectfully, completely, and timely.

Supported operational organizations in the Panel Services organization for the Portable People Meter (PPM) Web and In-Person Recruiting application. As project manager and team lead, facilitated and managed all aspects of the implementation of the PPM following SDLC and PMI standards through coordination with multiple organizations to accurately and succinctly depict the business need including planning, scheduling, project coordination with IT, resource allocations, monitoring, system implementation, and executive reporting. Wrote detailed business requirements and constructed and executed user acceptance test pans to verify and validate the system updates for production migrations. Facilitated discussions between executive management, operations team members and IT on production support issues, new process implementations, and implementation of team member training. Mentor other project analysts on processes and procedures utilizing extensive knowledge of the computing systems, SDLC, and project management.

Led the Laureate Education eLearning Group Project Management Team on program and course development projects from inception through course completion. Integrated over 100 discrete projects scheduled into one master plan with shared resource pool to facilitate prioritization, planning, and reporting of projects to meet strategic and financial goals and course start dates. Implemented and refined newly established project management process for developing courses for education division and their partners and created reporting mechanisms to facilitate executive decision making. Mentored organizations project managers on project management principles, methodologies, and applications. Supported global product development organization through strategy creation and forecasting to ensure program and course launch dates are met and the student experience meets all the hallmarks and objectives.

Organized and managed project managers and business analysts on various software development projects. Interfaced with executives, directors, managers, business users, and IT to develop the vision and objectives for future products and projects. Team leader of a 6-person team that established the company’s Project Management Methodology, including a roadmap, project processes and procedures, templates, reporting methods, and finance management processes that are used for all company projects utilizing Project Management Institute (PMI) guidelines and standards. Mentored project managers, business analysts, and other company employees on the new methodology and best practices. Managed various projects including data conversions, business intelligence systems, SOX auditing, Federal Regulatory projects, and workflow management.

Organized, led, directed, and trained the Boeing Commercial Airplane (BCA) Messaging and Collaboration Services (MECS) Team and sub-teams on all messaging, collaboration services, and applications. Primary liaison for BCA to the enterprise messaging team for all application upgrades and changes. Established MECS technology insertion/retirement strategies, project plans and timelines, and general deployment plans for on-going application migration and enhancements efforts to minimize operating costs. Identified benefits realization opportunities, rate structures, and transition plans for MECS strategies and initiatives to meet the division and enterprise business plans and strategies to reduce the risks, over-all costs and variation of computing systems for BCA to meet the company's strategic 2016 plan. Provided effective communications to all users in BCA including the Computing Technology Officer (CTO), BCA executive management, and support organizations on MECS progress.

Supervisor of site support personnel and software test engineers. Gathered requirements, developed software, performed system testing, completed hardware and software installations, administered system, and managed customer support staff for Automated Finger Printing Identification Systems (AFIS) at customer’s site.

Facilitated implementation and support administration for UNIX based Distributed CATIA systems. Performed technical analysis, testing, training, and system and database administration functions for an UNIX/Oracle based publications system. Served as lead engineer/application focal for a VAX/VMS software system.