Leadership support of the daily operation of the office including facilities management and supplies, record keeping, project contracts, corporate documents, expense reports, and general human resource issues.

Responsible for the booking process from start to fruition. Intake reservation calls from prospective passengers and agents booking reservations on a daily basis. Document preparation, payment processing, passenger follow-up pre and post cruise, outbound calls, database integrity, process passenger lists and brochure requests from marketing endeavors. Provided customers information in response to inquiries and helping them navigate Blount Small Ship Adventures while ensuring passengers get the services they need. Ensured all communication between the client and Blount follows the highest level of customer care center philosophy in quality and efficiency.

Support the Dean of Architecture & Design, the Dean's Assistant and seven academic departments. Assisted with the daily operations of the Division office including calendaring, internal and external communications, special projects, event planning, and general office functions.

Scheduled college-wide courses, one-time event scheduling, and assignment of classes to allocated spaces for degree curricula and supportive role for continuing education programs. Supported the publication of the semester schedule of classes and collaboration of the annual course announcement catalog. Ensured the integrity and confidentiality of academic records and filing. Processed course selection Add/Drop forms, transcripts, transfer credits, enrollment certifications and verifications. Monitored and tracked grade submissions, incomplete grades and grade changes. Assisted with preliminary and final degree audit, graduation clearance workflow. Worked closely with department assistants, department heads, deans and faculty on student-related issues, specializing in campus scheduling.

Maintained and tracked computerized database for space owned by the college. Provided day-to-day management and long range planning support for academic facilities. Acted as a liason between academic departments and the Director of Public Safety & Security regarding issues related to student health and safety, ensured ADA compliance and code capacity. Coordinated, planned and executed classroom scheduling and special event planning, management and logistics for on campus events and external facilities rentals generating income for the school.

Planned and implemented recruitment activity for assigned high schools and territories, including travel to distant sites throughout the east coast. Counseled prospective applicants on the admissions process and opportunities at the college. Conducted comprehensive interviews to determine academic caliber, application review and contributed to the success of various student-visit programs.