Elaine E. Email & Phone Number

Mississauga, On, Ca

I act as primary point of contact for clients and external partners, and play a key role in fostering positive working relations with stakeholders.I support youth facing multiple barriers to employment through virtual workshops, one-on-one coaching, and regular check-ins throughout the program cycle from intake until program completion.I implement day-to-day operational tasks from coordinating intakes, processing registration/incentive agreements/claims, entering data and auditing for data integrity, as well as budget monitoring and forecasting.

As a Program Support Specialist, I am actively involved in recruiting clients for a youth program developed as part of the provincial government’s youth employment strategy. I carry out various deliverables such as: - Coordinating client intakes and producing onboarding documents, handling 140+ client cases per fiscal year. - Assessing individual client needs and determining program suitability, abiding by the commitment to assist youth with complex barriers. - Collect data as required by funders, ensuring accuracy while adhering to confidentiality policies. - Maintaining data integrity across internal and external data management systems while delivering on monthly and yearly intake/closure targets.

Toronto, Ontario, Canada

My role within the Completing the Circle program consisted of supporting a team of 5 in their client recruitment and engagement. This involved: - Increasing program awareness by conducting outreach among local organizations and online platforms, communicating the program's objectives and benefits clearly and effectively. - Screening clients for eligibility in accordance to the funder's eligibility requirements. - Communicating with clients and handling client documentation with accuracy and attention to detail. - Assisting facilitator with online workshops, including taking attendance, providing feedback, and coaching clients as needed.In addition to my day-to-day tasks, I took on a project of creating a presentation/resource for LGBTQ+ & BIPOC youth on workplace inclusion, resilience, and self-advocacy, with the goal of educating marginalized clients on navigating challenging workplace situations.

I supported a brick-and-mortar business in its efforts to establish an online presence and become a competitive online merchant. My project involved working closely with the Project Manager and SEO Specialist to create marketing collateral for social media and e-commerce platforms (Instagram, Facebook, Shopify, & Amazon).Using Adobe Photoshop and Canva, I created engaging and informative digital assets in adherence to company SOP, thus driving online engagement and maintaining a cohesive brand.

This role entailed acting as a primary point of contact for internal and external stakeholders in a commercial property setting. I also provided digital services through the platform Kipsu, meeting and exceeding KPI's.My administrative duties involved reconciling large volumes of sales transactions with accuracy, as well as using spreadsheets to record and track lost and found items.I took on special projects such as social media audits; customer engagement through Google Reviews and similar platforms; as well as prospecting/compiling information on local businesses.Additionally, I helped ensure the success of the newly launched Market & Co by providing assistance with events and brand activations.

Toronto, Canada Area

I helped drive Seneca College's environmental sustainability efforts through advocacy and education. I engaged students on waste diversion strategies and produced quantitative observations on the student population's waste disposal habits. I also helped in the creation of visual assets such as PowerPoint presentations, signage, and infographics.

Multi/Interdisciplinary Studies

Courses include: Scholarly Research and Writing Quantitative Reasoning World Civilizations: Bronze Age to 15th Century World.

College Diploma, Library And Information Science

Courses include: Circulation Cataloguing Reference Resources