Elaine Armour Email & Phone Number

Suwanee, Ga

Contract positionCreate course curriculum for product development team. Write storyboards outlining plan for eLearning course development. Use Captivate 8 to develop eLearning courses for Product, Sales, and Operations teams. Post courses to TPC Online Learning Management System. Design webinars for synchronous learning, and strategize with training facilitators to improve participant engagement in instructor-led classroom training.

Atlanta, Ga

Contract positionUsed Captivate 7 to convert classroom training content into eLearning courses. Deliverables included course overviews and product demonstrations. Used Brainshark to rapidly convert PowerPoint files into eLearning content. Served as application tester for PeopleSoft implementation.

Washington, Dc

Contract positionParticipated in a cross-functional team responsible for the release of the International Classification of Diseases-10 (ICD-10) project. Consulted with the Business Analysis and Requirements Documentation (BARD) team to align FAM Vol. II content with their daily automated feeds. Ensured that table constructs, links to single source files and naming conventions aligned properly. Made claims and enrollment processing updates in the Drupal Content Management System. Converted files from Drupal to Word and pdf formats for electronic and paper-based consumption.Facilitated internal meetings to streamline processes for updating technical documentation. Presented the new process, along with job aides and handouts, to the documentation team for incorporation. Conducted needs analyses to determine the right content for end user guides. Updated and reorganized the guides adding the appropriate content and a consistency to the layout, look and feel. Worked with business analysts and developers on the Consumer Tools Agile team to produce technical documents for each sprint. Attended daily stand up meetings to accurately produce business requirements housing the project backlog along with user stories and acceptance criteria. Contributed to planning meetings to determine the scope and priority of work to be completed within the sprint boundary. Edited detailed design docs, API docs and test cases. Edited test cases in the HP Application Lifecycle Management software. Interfaced with the project manager and Scrum Master to adjust timeline and documentation decisions.

Mclean, Va

Contract positionResponsible for designing and developing instructor-led training materials, redesigning existing classroom materials and facilitating review processes to ensure accuracy. Designed training on the SMART 1.1 tool that helped manage high-risk loans and Real Estate Owned (REO) properties; explained the newly adopted Risk Rating process that aligned with commercial banks’ risk ratings. Developed web-based training for delivery to Freddie Mac mortgage seller/servicers. Created web-based presentations on the Property Reporting Service tool (PRS) that assisted seller/servicers in accurately reporting quarterly and annual income and expense items using an online template. Work included layout and design as well as scriptwriting for web delivery. Developed job aids to accompany web-based training. Loaded job aids to SharePoint site for internal access. Recommended new training strategy for delivery over the web and in the classroom.

Germantown, Md

Contract positionResponsible for developing instructor-led training for the firm’s Partners, Principals and Directors, the knowledge of which would be transferred to Senior Managers, Managers and other members of the Audit Engagement Team. Conducted needs assessments with Subject Matter Resources (SMRs) and Partners assigned to the training project. Developed a design document to map out and share the direction of the training with key stakeholders. Worked with a project manager to ensure that deliverables were developed by project deadlines. Partnered with other instructional designers to develop a two-day training program that included a facilitator guide, PowerPoint presentation and handouts. Started a mentoring group for instructional designers new to audit training to gain a better understanding of the auditing industry and deliver quality training for our client.

Richmond, Va

Contract positionResponsible for updating existing training materials for immediate classroom delivery, facilitating needs assessment meetings for new courses, writing storyboards, and developing web-based training using Lectora. Developed a Mortgage Electronic Registration System (MERS®) elearning course explaining the electronic process for registering mortgages using the MERS® (third-party vendor) site. Explained the critical job functions that members in the SunTrust MERS department play in ensuring data from MERS® matches that of the Mortgage Servicing Package (MSP) – SunTrust’s internal servicing system. Ensured that the various groups within the MERS department understood the global process, including the hand-off process to other groups to expedite the servicing of residential mortgages.

Responsible for creating sustainable learning experiences for internal and external customers. Conducted needs assessments with stakeholders and end users, worked with HR Managers, Business Analysts, technology leads, and other Subject Matter Experts (SMEs) to develop instructional materials, partnered with product and project managers to create web-based and classroom materials on enterprise-wide product releases, used design documents to map out entire training course and materials, incorporated and followed a structured project plan to meet key milestones and targeted deadlines, wrote storyboards for web-based courses, created web-based courses in Adobe Captivate, used wireframes to develop technical documentation, created documentation for AutoTrader.com for Dealers website so that car dealers learned to effectively merchandise their vehicles, designed process improvement training for Enterprise Program Management team, created end-user guides and quick reference guides, served as the department’s lead Quality Assurance representative, evaluating all internally produced, vendor produced and off-the-shelf materials for quality, partnered with Marketing, Sales, Customer Service and Technology teams to rollout enterprise-wide initiatives. Built relationships in order to successfully partner on future projects.

Instructional DesignerResponsible for designing high-impact training materials for classroom and online facilitated learning. Deliverables included web-based courses, instructor and participant manuals, end-user guides, quick reference guides, company brochures, pdf files, PowerPoint presentations, and handouts. Designed web-based compliance and elective courses using SumTotal Learning Content Management System (LCMS). Created performance review materials using PeopleSoft HRIS system. Used LiveMeeting and WebEx applications to produce virtual training programs. Incorporated assessment and evaluation tools to enhance the learning experience. Managed the company distance learning program, created marketing materials, and conducted project planning.TrainerResponsible for facilitating instructor-led training in both traditional and virtual classrooms. Duties included designing course content, identifying specific learning objectives, facilitating the learning process, utilizing assessment tools, and evaluating learning results. Training areas included sales product training, Learning Management System training, WebEx training, performance review training using PeopleSoft HRIS system, company orientation program, diversity training, in-house Train-the-Trainer program and corporate Mentor training program.