Elaine B. Email and Phone Number

• Managed multiple concurrent projects in Agile environment: refined backlog, wrote user stories, ran Sprint ceremonies, led stand-ups, and organized Kanban boards in Jira• Secured project support by presenting data analysis processes and results to C-level client executives and internal leadership• Administered technical and business requirements gathering sessions; prepared documentation and roadmaps for multi-year projects• Facilitated developer and management team communications and conveyed tasks via Teams, Jira, and Slack• Reduced client costs by improving data quality through development of manual research processes and pattern identification in sources with 10,000+ rows of data• Designed Dynamics CRM entities and forms for multiple personas, managing the process from user interviews through wireframing and design; refined design from testing and feedback• Captured thorough process flows in Visio and draw.io and ran personalized weekly trainings to familiarize teammates and clients with customized applications• Ensured accuracy of client data source updates by formulating SQL QA and metrics queries of research results• Protected clients from security and litigation risks by supervising and mentoring project teams in efficient and consistent data quality analysis and proper customer PII management • Created Tableau, SSRS, and Power BI dashboards to provide clients with current, transparent project status wins and metrics

• Implemented rapid site redesign, coordinating with department managers to create over 50 pages of new content, using HTML, CSS, and JavaScript• Increased global reach to 20+ countries through localized SharePoint site creation in five languages; gathered requirements, assured timely evaluation of content inclusion, and managed translation process • Analyzed site engagement through Coremetrics and Google Analytics to provide valuable usage data to global product managers• Performed extensive user acceptance testing for multiple sites, making necessary changes within tight implementation deadlines of <3 hours

• Managed intranet site redesign, including 60+ pages of content creation• Edited content and layout of 40-page InDesign marketing publication with 2,500 monthly subscribers; ensured timely production and delivery • Coordinated team to create materials aiding communication between portfolio managers and clients with $34 billion in assets under management• Developed client presentations to effectively communicate complicated investment processes

• Designed and copyedited highly trafficked intranet pages, using HTML• Developed training course on intranet construction and development • Used advanced Excel functions to analyze weekly equity portfolio data and to produce price charts for 300+ monthly company one-pagers