Elaine Dias Graydon Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

- Customer service by phone and email (inquires and making reservations as needed).- Usage of RMS systems to process reservations.- Maintained knowledge of the property, special events on and near, respond to guests' requests, complaints or inquires promptly.- Processed all reservation requests, changes, and cancellations received by phone or mail. - Processing reservations from the sales office, other hotel departments, and travel agents.- Understanding the Hotels' policy on guaranteed reservations and no-shows.- Professional oral and written communication with customers, co-workers, and other company staff.

Wanaka, Otago, New Zealand

- Organizing, confirming, processing, and conducting all guest check-ins/check-outs, Groups and Functions reservations, requests, changes, and cancellations.- Processing all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges and providing change.- Handling large volumes of work and completing tasks accurately and timely while maintaining guest relations and resolving all guest complaints and problems.- Processing cash, check and credit card transactions through a computer system quickly and accurately.- Ensured all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

Queenstown, Otago, New Zealand

- Assisting hotel accountant to prepare financial statements, hotel, sales tax, and annual tax documents.- Preparing daily transaction reports before closing of business day.- Balancing rebates, charges and direct bill accounts.- Providing next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.- Checking the guests in, answering phone calls to book rooms.- Dealing with queries from the public and customers.- Reviewing accounts and charges with guests during the check out process.- General check-in and check-out of guests and nightly audit of daily receipts.

Queenstown, Otago, New Zealand

Customer Service, food preparation and Barista

Queenstown

Housekeeping and F&B (kitchen assistant and waitress).

Porto Alegre, Rio Grande Do Sul

Negotiations with customers and supplies, technical visits (to check accommodation/hotel standards), group negotiations and renegotiations, mark-up sales management, contracts and deadlines, groups rooming list and payments.Relacionamento com fornecedores e reunioes (hotel), visita técnica (para checar a qualidade antes de comprar) , negociações e renegociações de tarifas de grupos, controle de mark-up de venda e divulgação das tarifas aos clientes e online, contratos e deadlines, controle e conferencia de pagamentos, envio de roomings e reservas diversas.

Porto Alegre E Região, Brasil

National and international packages, quotations, negotiation with suppliers, assistance to corporate customers and reservations.Elaboração de pacotes turísticos nacionais e internacionais (individual e grupos), cotações, negociações de tarifas com fornecedores, auxilio e atendimento a clientes pessoa jurídica, controle de reservas, emissão de vouchers e passagens aéreas, relacionamento com cliente.

Porto Alegre E Região, Brasil

Operational Administrive for technical support. Administrativo de suporte técnico.

Porto Alegre E Região, Brasil

Technical support to customers by telephone, email and chat (TEF Dial (Cielo, Redecard and American Express)). Suporte técnico aos clientes através de telefone, e-mail e chat, ao produto TEF Discado (Cielo, Redecard e American Express).

Porto Alegre Area, Brazil

Technical support to internet. Dial-up, broadband, browser and email configuration (by chat and e-mail).Suporte técnico a internet. Configuração de conexão discado, banda larga, browser e gerenciador de e-mails por e-mail.

Porto Alegre E Região, Brasil

Technical support (broadband and dial-up internet) by telephone, for troubleshooting internet connection, modem configuration, email configuration in outlook and another services of Terra products.Suporte técnico (internet banda larga e discada) por telefone, para resolução de problemas de conexão com internet, configuração modem, configuração de e-mail no outlook e demais serviços dos produtos Terra.

Diploma In Business Leadership And Management, Level 5

Business Operations, Accounting, Marketing, Sales, Human Resources and Risk Management.

Bachelor In Tourism And Hospitality, Travel Agency, Hotels, Events And Transportation.

Principles Of Accounting (Level 3), Accounting And Finance

- Introduction to Accounting (Meaning, Accounting Equation, Types of Accounts, Rules of Debit & Credit). - Accounting Process ( Analyzing.