•Contributes to team effort by sharing of knowledge, offering assistance, and demonstrating initiative. •Recommends and implements solutions for problems within the team. •Troubleshoot complex technical issues and recommend corrective action. •Timely resolution of requests and incidents.•Tasked to identify and understand business impact of decisions made to fulfill customer expectations.•Maintains within established levels, the technical performance of Unix and mainframe based hardware and software supporting the administrative, financial, patient care, and other departmental computer applications of CHS. Provides responsive support to the application development and operational activities of the IS Department. •Monitors system performance, makes recommendations, and takes appropriate action to insure the best performance per utilization of computer resources. •Recommends and implements solutions, understanding the ramifications for problems within Information Services. •Defines protocol for working with customers and appropriately balances needs and resources.•Develops and implements process improvement initiatives within Information Services. •Responsible for developing and executing a simple project on time and within budget.

• Assist in developing team goals and plan resources independently• Responsible for 3-4 concurrent UTC Database Migration Projects• Performs database installations• Performs capacity planning for data storage• Creates and modifies database tables and indexes• Performs database backups and recovery• Performs database tuning• Maintains highly available database• Documents database modifications according to Cerner change control standards• Develops and documents tools, scripts and processes for internal and client DBA use• Plans and implements database upgrades to new RDBMS versions• Facilitates knowledge transfer of database skills to team members

• Responsible for org wide initiative, working with client teams to install patrol and Olympus monitoring tool on client systems• Worked with client team to find Root Cause Analysis and provided solutions for future incidents • Supports installation and maintenance of Cerner Solutions, layered software, and infrastructure• Installs, maintains, and supports Cerner solutions and layered software• Coordinates with clients for the testing of environment functionality• Provides appropriate documentation to clients to support the Cerner system and database setup and testing processes• Provides support for testing and conversion activities• Provides project status reports• Responsible for delivering long-term support and management; troubleshoots and resolves issues daily• Acts as the primary contact for environment related issues• Assists in the development and monitoring of project plans

• Coached and trained other associates• Provides Production Support for AIX, VMS, HPUX, Linux Citrix, Oracle/SQL Troubleshooting and Network issues• Manage call queue to assist with resolution regarding high priority issues reported by end users• Troubleshoots both client-reported issues and issues reported by in-house monitoring software• Provide timely assessment, management, and (if needed) escalation in a timely fashion in order to enhance client relationships for both Client-hosted and Cerner-hosted clients• Acts as a resource for knowledge sharing for new and existing associates.

Responsible for gathering materials for therapy sessionsCommunicate directly with students, faculty, staff, and community contacts via telephone and electronic means; Conducted supervised research with a faculty mentorResearched how and where VolP fits into the company value chain