Elaine Thai Email & Phone Number

Seattle, Washington, Us

* Enhance Post-Purchase Customer Experience: Optimize last-mile communication initiatives to improve CSAT and drive customer loyalty.* Data-Driven Insights: Leverage SQL, Tableau, and DBeaver to develop comprehensive reporting tools, track project performance, and identify customer trends and behaviors.* CX Metrics Development: Redefine customer experience (CX) metrics to align with business goals and enhance measurement accuracy.* Project Leadership: Lead testing efforts for key initiatives, establish success metrics, and ensure impactful results.* Cross-Functional Collaboration: Partner with internal stakeholders and external partners to drive successful project execution.* Strategic Planning: Develop forward-looking CX strategies to define and deliver customer value.

New York, New York, Us

* Exceeds productivity yearly goals by providing excellent customer service and luxurious clientele experience* Manages operational tasks (OMNI orders & POS transactions) while maintaining client relationships via email/in-store* Support sales initiatives to generate and grow brand sales, while applying retail math to set and achieve sale goals* Maintains cleanliness and visual standards

Piscataway, New Jersey, Us

* Prepares daily, weekly, and monthly project status reports* Analyzes output data from queries to create inventory reports and to track multiple lab processes* Prepare orders after Purchase Orders are returned by selecting inventory to ship out & organizing client information* Creates Certificates of Authenticity for samples using Photoshop & InDesign and uploads them to database * Registers, decontaminates, and transfers COVID-19 samples

New York, Ny, Us

* Collaborated with the Estée Lauder’s Operational Planning team, as part of the Supply Chain Management Industry Client Projects class, to come up with key takeaways, business insights, and recommendations for demand planning. * Managed over 1.5 million lines of data and utilized Tableau to discover information that would impact the business* Worked with 4 other students to create line graphs to analyze peaks/troughs in the data, table charts to look at year-over-year analysis, bubble charts to locate channel drivers, and bar graphs to pinpoint dollar impacts of brands and categories.

Seattle, Washington, Us

New York, Ny, Us

* Attended The Chicago Collective trade show, anticipated buyers' & sellers' reactions during appointments to ensure a seamless & efficient sale of the following brands: Sonrisa, Ordean, Roi du Lac, Crossley, Nobis, Happy Socks, Irish Crone, White Sand & Orciani* Completed administrative work: order inputting, following-up with clients about buying selections, sample inventorying * Assisted with Zoom and in-person buying appointments, following up on digital presentation tools

* Performed a wide range of tasks, from setting up the runway to preparing goody-bags to directing guests to their seats* Collaborated with coordinators* Handled guests and photographers

* Finalized detailed agendas for meetings* Designated responsibilities to members* Prioritized club activities and service projects* Communicated with club advisors and members* Checked condition of inventory

New York, Ny, Us

* Collaborated with the head stylist to style outfits for photoshoots* Directed models and photographers * Helped organize locations* Managed inventory to make sure everything is in place

Mountain View, Ca, Us

* Designed sets that creatively styled clothes with eye-catching backgrounds* Garnered over 500,000 views and over 25,000 followers * Promoted brands like Fevrie and PPZ

Bachelor'S Degree, Supply Chain Management & Marketing

Education record