Elayna Creed Email & Phone Number

Operations Manager of the State Room Restaurant

East Lansing, Michigan, United States

- Developed Standard Operating Procedures for the following systems: Micros Simphony, Oracle Simphony Enterprise Management Console (EMC), CashNet.- Increased accuracy of beverage budget, ordering and costs of supplies by updating & reformatting beverage inventory in an Excel spreadsheet.- Improved employee retention by working with 3rd party consulting company to rebuild and rejuvenate staff training program.Duties include but are not limited to: - managing the restaurant floor during peak business hours to ensure guest satisfaction - responding in a timely manner to guest phone calls and emails- organizing private party events for personal groups as well as small business groups- leading team comprised of majority university students to provide the best possible service- heading monthly beverage inventory of over $200,000 worth of product to ensure most accurate counts.- placing weekly liquor order for all university vendors

East Lansing, Michigan

- Increased sales of whiskey & scotch by assisting in development of a scotch club program. Worked directly with external host to coordinate monthly events.- Boosted wine sales by monitoring and consistently updating The State Room’s wine list monthly to more accurately account for the over 700 different bottles of in-house wine.- Communicate with other departments (Kitchen, Banquets, Kellogg Center Front Desk and Sales, etc) to keep each other update and make sure that business runs smoothly and efficiently between departments

East Lansing, Mi

- Enhanced calculating, reporting and presentation of End of Month Revenue Report by creating an Excel spreadsheet and inputting formulas to calculate profits & losses.- Managed a team of up to 15 employees at a time, as well as helped write the schedule for around 50 employees.- Developed a strong understanding of the beverage industry- Skills further developed: management skills, creating a team-based environment for employees, procedures associated with a fine dining restaurant, effective communication skills needed to connect with other managers as well as employees

East Lansing, Mi

Food and beverage waitress focused on customer satisfaction and creating a positive experience for the guest. Skills further developed: multitasking, maintaining a safe and hygienic workplace, and dispute resolution.

Eustace Cole Hall, Michigan State University, East Lansing, Mi

-Assist Dr. Cynthia Jackson-Elmoore, Dean of the Honors College of Michigan State University, with her research-Worked alongside a team of 3 other undergraduate research assistants to conduct research on the impact of various institutions on the State Legislature across the policy-making process. -Presented both quantitative and qualitative findings to professional and published scholars at the Midwest Political Science Association (MPSA) Conference in Chicago, IL in Spring 2014.

Hospitality Business, 3.88

Activities and Societies: Member of the American Hotel & Lodging Association

Additional Degree In German, German, 4.0

Activities and Societies: Volunteer for German for Preschoolers