Elayne S. Email & Phone Number

Indianapolis, In, Us

• Act a Program Manager to our international freight forwarding projects. Managing and directing oversight to the internal processes that are highly interconnected and heavily involved in the TMS CargoWise One system with ongoing upgrades and integrations . • Support enterprise-wide initiatives including HR, learning and development, change management, communications, and companywide system upgrades. Oversaw quality assurance compliance.• Maintain accurate document logs, stakeholder registries, charters, action logs, risk logs, and budget tracking.• Completed change requests to revise the scope, timeline, benefit, and budget on a portfolio of projects.

• Collaborated with Learning & Development management in the creation of 15+ new hire job aids for entry-level employees and hiring managers’ toolboxes.• Organized project task mapping and taught time management prioritization principles to direct reports to deliver on-time initiatives set by senior department leadership and C-suite.• Served as Learning & Development Project Management Manager on multiple L&D initiatives.

Remote

• Created processes for training department team members to work independently and contributed to achieving department goals and objectives, which improved the department’s operational efficiency.• Implemented document processes for Internal job aids and help documents for all departments companywide.• Developed and managed TOC Logistics training material program of 78 courses, 45 hours of content including recordings, organized catalog, TOC employee onboarding course package with Spanish introductions (19 courses/videos), and micro-video learning library (11 videos).

Remote

• Responsible for designing and coordinating training programs using techniques such as classroom learning, demonstrations, one-on-one coaching, or online learning.• Participated in and wrote work instructions and trained internal teams impacted by updates or new processes.• Consult with staff in key positions and or with specific knowledge experts if needed.

Indianapolis, In To Remote In New Jersey, Us

• Tracked multiple shipments concurrently. Ensured quality control and adherence to shipping protocols. Provided precise and timely updates to 3PL providers and customers.• Maintained high vendor performance by auditing pickups and deliveries and ensuring on-time performance.• Trained newer team members and handed off accounts once onboarding was completed. Assessed time-saving initiatives as needed for air and ocean import/export functions.

Indianapolis, Indiana

• Maintained high vendor performance by auditing timely pickups and deliveries and ensuring on-time performance.• Communicated with international parties, managers, and staff to coordinate shipments. • Promoted productivity and accuracy by analyzing existing procedures and introducing process improvements.

Bdp International

• Air Import coordinator for Research and Development account in the Brokerage department. • Handled shipment tracking into the US, filed customs entries, paid all terminal fees and arranged destination inland to file consignee door. • Invoiced all shipments at desk level, and followed tariffs set and rules to ensure profitability.

Terre Haute, Indiana Area

Indianapolis, Indiana Area