Elayne Gutierrez Email & Phone Number

Arlington, Virginia, United States

• Experienced in JIRA customization with Issue types, Workflows, Screens, Fields, Permissions, User/Group access controls, Notifications, various other scheme settings, post functions/validators/conditions with workflow transitions- custom configurations with add-ons/plug-in's and other customization.• Constructed metrics dashboards, Scrum/Kanban Boards, and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports • Develop guides and documentation for JIRA features and best practices

Arlington, Va

•Spearheaded Emergency Homeowners’ Loan Program•Developed new administrative process for tracking client contacts and cataloged client files •Processed data by applying statistical tools and reorganized it into quarterly and yearly reports•Attended and managed teleconferences, sub-committees, and training meeting records•Provided Credit Counseling to first time homebuyers•Redesigned files and office functionality to achieve higher efficiency •Oversaw and prepared monthly VHDA First-Time Homebuyer Education Classes•Translated and created documents from English to Spanish•Managed and assisted in coordinating homeownership fairs and expositions

Waynesboro, Va

•Organized and held informative meetings •Recruited and interviewed potential applicants •Conducted/interpreted reference calls and background checks •Performed filing and data management of all potential applicants into main database