Elayne Gutierrez Email & Phone Number

Arlington, Virginia, United States

• Experienced in JIRA customization with Issue types, Workflows, Screens, Fields, Permissions, User/Group access controls, Notifications, various other scheme settings, post functions/validators/conditions with workflow.
• Constructed metrics dashboards, Scrum/Kanban Boards, and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Develop guides and documentation for JIRA features and best practices

Arlington, VA

• Spearheaded Emergency Homeowners’ Loan Program
• Developed new administrative process for tracking client contacts and cataloged client files
• Processed data by applying statistical tools and reorganized it into quarterly and yearly reports
• Attended and managed teleconferences, sub-committees, and training meeting records
• Provided Credit Counseling to first time homebuyers
• Redesigned files and office functionality to achieve higher efficiency

Waynesboro, VA

• Organized and held informative meetings
• Recruited and interviewed potential applicants
• Conducted/interpreted reference calls and background checks
• Performed filing and data management of all potential applicants into main database