Eldar Aboudi Email & Phone Number

• Acting as a focal point between customers, business & technical teams with understanding customers needs and delivering the user experience feedbacks using JIRA• Provide worldwide support with support procedures for a line of business applications Salesforce (Service & Sales Clouds), Amazon Connect, SAP, Atlassian Jira, Atlassian Confluence, Atlassian Jira Service Desk and more)• Resolve product issues by issue replication through the expected scenarios up to performing in-depth troubleshooting including database analysis and reading application logs• Maintain access controls to business applications while ensuring processes and procedures are reviewed and accurately documented to adhere to compliance• Utilize knowledge base & help center articles as a resource to solve customer on-demand issues