Eldred Richards Email & Phone Number

• Process service related inquiries directly from clients, and other partner areas throughout Merrill Lynch• Provide service and operations support for internal business partners and clients • Provide client service to inquires via internal and external telephone calls, email and written correspondence• Prepare written correspondence for resolving operational complaints • Process trades according to established procedures • Use computerized system for tracking, information gathering, and troubleshooting• Process and record the delivery of ACAT paperwork

Albany, New York Area

• Provided excellent customer service to RadioShack patrons• Conducted inventory management and restocking duties• Trained in PoS system to manage transactions

Princeton, New Jersey

• Advocated non-violent methods of conflict resolution.• Researched UN officials to identify potential supporters.• Corresponded with UN offices to schedule informational interviews.• Drafted letters and emails

Cape Town Area, South Africa

• Mentored disadvantaged high school students living in townships• Helped students with coursework• Engaged in team building exercises to help build confidence • Discussed career goals to help formulate plans for post-graduation

Albany, New York Area

• Evaluated and analyzed business plans for small business owners • Drafted and edited balance sheets using Microsoft Excel.• Organized Contact Information Using Microsoft Excel• Conducted market research for business Owners• Provided detailed counsel to clients through research• Learned the development process by observing business counselors conduct meetings