Eldridge Henley Email & Phone Number

Fayetteville, Arkansas, United States

Fayetteville, Arkansas, United States

* Supervised, hired, coached, and determined initiatives for Qbox's US and Ukraine-based remote team of 8 support engineers and developers for both Qbox's Legacy and Next-Gen platforms. * Oversaw, managed, and executed design, implementation, and release of Qbox's Next-Gen platform.* Created and put into practice Qbox's security, accountability, tracking, and processes handbooks and procedures while Qbox worked towards SOC2 certification.* Created Next-Gen Qbox's "QC" support tool so support engineers and developers could engage and safely interact with customer Elasticsearch and company Kubernetes clusters on the new platform.* Designed, oversaw, and implemented Qbox-hosted Elasticsearch to Instaclustr managed OpenSearch upgrade and migration plans. Worked closely with Qbox customers and Instaclustr staff to migrate existing Qbox customers to Instaclustr.* Designed and managed Qbox sunset date and disaster recovery program that enabled customers to migrate to other platforms without data loss.* Final escalation point for all customer interactions.

Fayetteville, Arkansas Area

* Worked closely with self-managed GitLab customers and Support Engineers to install, triage, analyze, and resolve root-cause platform issues.* Created support tools and documentation to help GitLab Support Engineers and developers to understand and resolve Elasticsearch-related issues.* Contributed to GitLab codebase and documentation.

Fayetteville, Arkansas Area

Fayetteville, Arkansas Area

* Managed 5 Technical Support Engineers between Qbox's Fayetteville, AR office and Qbox's Kyiv, Ukraine office.* Facilitated regular 1 on 1's to help mentor Qbox employees.* Developed and put into practice Qbox's global hiring and onboarding process. * Trained internal employees on Qbox's complex infrastructure. * Interviewed and hired Technical Support Engineers. * Continued development of Supergiant.io's Kubernetes training materials. * Traveled across the United States to co-lead and fulfill Supergiant's Kubernetes training contracts. * Attended and spoke at conferences where I co-led all day Kubernetes trainings and workshops. * Administered Jira, Zendesk, and Drift for Qbox's Support team. * Designed and put into place a new customer interaction portal, chat, and ticketing system for Qbox and Supergiant support using Jira Service Desk and Purechat. In doing so, saved the company approx $30,000 a year. * Main contributor for QA testing of Qbox and Supergiant toolkit features. * Setup Qbox's alerting system using Prometheus, Jira Service Desk, and OpsGenie. * Trained internal Qbox and Supergiant employees on Kubernetes so that they could obtain a CKA where 4 employees gained the certification due to the study groups I led. * Developed Qbox features using Ruby on Rails, Haml, and Javascript.

* Led a team of 3 co-workers in solving Elasticsearch issues for customers. * Developed Supergiant.io's initial CI/CD platform using TravisCI. * Researched and implemented new versions of Elasticsearch into the Qbox infrastructure so customers could provision clusters in AWS using the most recent versions. * Deployed and maintained Supergiant.io's toolkit into Qbox's infrastructure. * Helped develop Supergiant.io's Kubernetes training curriculum and labs. * Created and implemented Qbox's support policy and procedures for Engineers to follow. * Started and led an all day Saturday Kubernetes CKA study group for internal Qbox and Supergiant.io employees. * Obtained a CKA in November 2018.

Fayetteville, Arkansas Area

* Worked to troubleshoot issues pertaining to Elasticsearch, Kibana, Kubernetes, Chef, CircleCi, TravisCi, MongoDB, AWS, Rackspace, Sidekiq, Redis, among others. * Communicated closely with our customers via Zendesk, Intercom, and Drift. * Submitted features and bug fixes for the Qbox infrastructure via Jira using Ruby, Bash, and Javascript.* Helped develop Qbox's internal toolkit (QC), to help others on the team triage customers Elasticsearch issues. * QA'd Supergiant development. * Designed and implemented Qbox's etcd backup solution for the Kubernetes masters in its infrastructure.* Reversed engineered Qbox's production environment to setup a 1 to 1 staging and testing environment.

Fayetteville, Arkansas Area

* Served as a key member of SOAPware's software development cycle. * Performed functional, regression, and integration testing of flagship product, and confirmed that success criteria was met. * Evaluated bugs and helped establish steps to reproduce to aid developers. * Wrote and assisted in writing user requested SQL scripts to obtain specialized reports. * Wrote SQL queries to efficiently test the functionality of the software. * Identified, recorded, and helped resolve causes of intermediate software issues and bugs. * Final escalation point for Technical Support issues.* Tested functionality of software using TestComplete, SoapUI, Fiddler, CFF Explorer, Pivotal Tracker, Jenkins, and VMware.

* Provided thorough support, resolved software issues, and installed software/databases for clients via remote, phone, and email. * Identified and resolved software/hardware issues using pgAdmin, DbMon, ANTs, and Fiddler, while maintaining a positive rapport with clients. * Performed data migrations using HIPAA-compliant processes. * Wrote SQL scripts to assist in resolving software issues. * Escalation point for Level 1 Technical Support.

Fayetteville, Arkansas Area

* Identified and resolved customer software/hardware issues via remote desktop, phone, and email.* Escalated software bugs and issues when needed.

Fayetteville, Arkansas Area

Worked in a team setting to meet and exceed daily sales goals while enrolled at Northwest Technical Institute.

Fayetteville, Arkansas Area

* Helped manage a crew of 5-7 employees. * Helped maintain daily sales to meet and exceed company-set sales goals. * Delegated tasks to employees. Excelled at customer service.* Helped maintain a positive image by following company standards.

Fayetteville, Arkansas Area

Open closed store, helped delegate tasks.

Diploma Of Completion, Web Design, Computer Programming, 4.0

Activities and Societies: 1. Systems Analysis and Design, Spring 2015 team leader 2. Northwest Technical Institute Green Team Leader. 3..

Education record