Eleanor Ng Email & Phone Number

CONTINENTAL STOCK TRANSFER & TRUST COMPANY, New York, NY 2007 – Present Assistant Manager | DTC Specialist –––––––––––––––––––––––––––––Day-to-day OPERATIONS for Stock Transfer DepartmentOptimize WORKFLOW – Team of 7 DRS Inquiries, Transaction Processing & Settlements: DWACS / SPACS / Unit Separation / Corporate Actions / Restricted Stock • Direct REGISTRATION SYSTEM & DTC TRANSACTIONS (Administer) / System Set-up / Shareholder & Broker Inquiries – Registrar Desk– Legal Stock Transfers– Drop Off Window– Stock Printing Desk • INTERACTION with Clients / Brokers / 3rd Parties /Depository Trust Company (DTC) / Shareholders • SEC COMPLIANCE (Rules & Regulations): Ensure Policies / Procedures / Controls / KYC / AML (anti-money laundering) • Monitor Staff PROTOCOLS to ensure Professional Courtesy & Policy Adherence• TRAIN & Supervise Associates • REDUCED ‘Out-of-Balance Report’ to Zero• Ensure DELIVERABLES are promptly Settled / Daily Reconciliation • LIAISON with Clients / Depository Trust Company (DTC) / Co-agent Companies (Due Diligence / Risk Management) .

BANK OF NEW YORK MELLON, New York, NY 1997 – 2007 (JPMorgan Chase | Colson Services Corporation)Senior Operations Specialist 2000 – 2007 ––––––––––––––––––––––– Evaluated / Managed REVIEW of Small Business Administration (SBA) Loan Reconciliations (SBA 7A Compliance) & DEVELOPED Credit Solutions • Increased Team PRODUCTION by 27%: Recognized for Teamwork & Contributing to Success of Year-end Project • SIX SIGMA Productivity & Efficiency Projects / Identified (any) Potential RISK Issues with Management • ‘Best Practices’ PROCEDURES / Increase PRODUCTIVITY & Efficiency: Analyze / Report / Improve Processes • Developed Creative SOLUTIONS for SBA Lender /MONITORED Accounting of Internal & External Funds • COACHED Team Members on Loan Reconciliations & SBA GUIDELINES (to Meet Weekly Production Goals) • Compiled STATISTICS: – Loan Reconciliations– Bank Modifications– Phone Statistics– Loans Received & Completed • Converted Lender to AUTOMATED REPORTING of their SBA Loan Portfolio to Manage Risk Stock Options Administrator 1997 – 2000 –––––––––––––––––––––––Point-of-Contact for Day-to-Day plan Administration Requests: New Grants / Exercises / Cancellations / Employee TerminationsNew-hire Information / Plan Activity Reports • Managed 6 STOCK OPTION Plans & RESTRICTED STOCK Plan for largest Healthcare Corporation in Virginia • Established & Implemented Short & Long-term DIRECTION of Plan (Assisted) • Employee INQUIRIES: Tax Liability / Stock Awards / Vesting / TerminationsSettlements / Exercising Stock Options • Collaborated with RELATIONSHIP MANAGERS / MANAGEMENT / CLIENTS: Exercise Activity / Treasury Shares / Trends • LIAISON with In-house Brokerage / Ensured COMPLIANCE with Rule 144 / Insider Trading Rules • Ensured (all) DELIVERABLES were Processed / Timely Sale & Settlements with Broker• Weekly & Monthly REPORTS (for Clients & Management) / Ensured Completeness of DOCUMENTATION .

CHASEMELLON SHAREHOLDER SERVICES, New York, NY 1995 – 1997 Team Leader | BellSouth Shareholder Services–––––––––––––––––––––––––––––––––––––– ––Developed & Managed TEAM of 12 Customer Service Representatives within a Call Center Environment • Daily Operations of CALL CENTER (for Customer Service)• Created / Enhanced TRAINING MODULES (with Trainers) • CUSTOMER SERVICE: – Monitored Quality– Conducted Classroom Training– Recommendations for Enhancement .