Eleanor Johnson Email & Phone Number

Supported client needs utilizing agile methodology to encourage development of backend micro services.Worked collaboratively within a team to support directives of the client, such as modernization, while also working with clients of clients to establish goals and effectively communicate expectations and time lines to accomodate that work.

Fairfax, VA

- Worked in conjunction with Statistics department faculty in order to refine assignments and Exams for Introductory statistical courses, as well as weekly tutoring and in class assistance of implementing labs.

Delaware, US

• Worked to manage the store’s repair services, ranging from hardware repair and replacement to software troubleshooting and diagnostics on roughly 20-30 clients per month.
• Generated on average 10 first time clients per months through online campaigns and advertisements in the area and established positive relationships with recurring clients.
• Disrupted previous paper driven record keeping by generating a simple excel template for the other employees to utilize as a means of digital record keeping, this allowed the owners to better analyze their business and.
• Installed and maintained DDNS security system.

Richmond VA

• Managed calls and reservations of 200+ customers daily, processed their requested rentals and allocated the available resources accordingly based strategically on availability and proximity to the customer’s desired.
• Worked with 100+ regional franchise owners to resolve technical issues on the ground, such as payment processing errors.
• Handled resolution of double bookings and other errors through reaching out directly to customers and providing an actionable solution based on their needs.