Eleanor Smith Email & Phone Number

Riverside, NJ, US

Mt. Laurel, New Jersey

QC 100% of the Legal Intake Team and report quantified analysis to management provided guidance and/or training when necessary. Overseen Title curative issues for the team and assisted in complicated issues by working with legal and outside vendors for resolutions. Approved and processed settlement checks on litigated matters as well as ran reports that.

Administer loan applications for the purchasing of real estate. Primary responsibilities include interviewing loan applicants, assisting applicants in choosing the right mortgage option and approving or rejections. Work with the customer to ensure that they receive timely communication to ensure a smooth and easy process.

Worked with clients to ensure that their customers were receiving the highest level of customer service and abiding by their SLA’s that were set forth. Maintained a high level of expertise of policy procedure and requirements of the departmental and company as well as our investors.

Communicated risk policies and processes as well as hands-on development of risk models involving market, credit and operational risk, assure controls are operating effectively, and provide research and analytical support.