Eleanor (Ella) Eng

Eleanor (Ella) Eng Email and Phone Number

Community Director @ CS in Focus
New York, NY, US
Eleanor (Ella) Eng's Location
New York, New York, United States, United States
Eleanor (Ella) Eng's Contact Details

Eleanor (Ella) Eng work email

Eleanor (Ella) Eng personal email

n/a

Eleanor (Ella) Eng phone numbers

About Eleanor (Ella) Eng

Accomplished customer success and professional services leader focused on enhancing the relationship between the company and its customers, as well as ensuring the successful adoption of the product, through delivery of customer-centric initiatives and solutions. Performance record that consistently exceeds expectations, and recognized as a trusted strategic advisor and key contributor to the organization’s largest and most successful enterprise clients and deals in North America, Europe and APAC.

Eleanor (Ella) Eng's Current Company Details
CS in Focus

Cs In Focus

View
Community Director
New York, NY, US
Website:
csinfocus.com
Employees:
2
Eleanor (Ella) Eng Work Experience Details
  • Cs In Focus
    Community Director
    Cs In Focus
    New York, Ny, Us
  • Totango
    Director, Customer Success - Strategic
    Totango Mar 2024 - Present
    Redwood City, Ca, Us
  • Totango
    Director, Customer Success | Enterprise Team Lead
    Totango Nov 2020 - Feb 2024
    Redwood City, Ca, Us
    Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow their revenue.
  • Totango
    Senior Customer Success Manager
    Totango Oct 2017 - Oct 2020
    Redwood City, Ca, Us
    Totango is the leading enterprise customer success platform that enables companies to align around their customers driving increased loyalty and lifetime value. Our solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and referrals. Companies like Zoom, CA Technologies and Monster use Totango as their everyday CS tool to engage and delight their customers!
  • Irise
    Senior Manager, Customer Success
    Irise Apr 2006 - 2017
    El Segundo, California, Us
    iRise is a product definition and prototyping solutions company that helps software teams bridge the communication gap between business stakeholders, IT and customers. iRise combines fast prototyping with simple, integrated requirements management to ensure you’re managing the right requirements and user stories. The visualization platform is used by teams of product managers, business analysts, UX professionals and business people to create and review high-fidelity prototypes of applications, before expensive coding, in a highly collaborative environment. iRise visualizations give all stakeholders the ability to "test drive" software in a fully immersive experience early in the design process to get the requirements right the first time.
  • Accenture
    Consultant
    Accenture 2003 - 2006
    Dublin 2, Ie
    Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

Eleanor (Ella) Eng Skills

Requirements Analysis Requirements Gathering Enterprise Software Business Analysis Software Project Management Sdlc Agile Methodologies It Strategy Enterprise Architecture Business Process Business Intelligence Business Process Improvement Product Management Saas Customer Relationship Management Project Management Mobile Applications Software Development Customer Success Program Management Pre Sales Integration Agile Project Management Usability Testing Change Management Irise Information Architecture Crm Account Management Business Requirements Cloud Computing Scrum Visio Strategic Planning Software Development Life Cycle Analytics Salesforce.com User Centered Design User Experience Soa Management Consulting Business Strategy

Eleanor (Ella) Eng Education Details

  • Binghamton University
    Binghamton University

Frequently Asked Questions about Eleanor (Ella) Eng

What company does Eleanor (Ella) Eng work for?

Eleanor (Ella) Eng works for Cs In Focus

What is Eleanor (Ella) Eng's role at the current company?

Eleanor (Ella) Eng's current role is Community Director.

What is Eleanor (Ella) Eng's email address?

Eleanor (Ella) Eng's email address is ee****@****ise.com

What is Eleanor (Ella) Eng's direct phone number?

Eleanor (Ella) Eng's direct phone number is (800) 556*****

What schools did Eleanor (Ella) Eng attend?

Eleanor (Ella) Eng attended Binghamton University.

What skills is Eleanor (Ella) Eng known for?

Eleanor (Ella) Eng has skills like Requirements Analysis, Requirements Gathering, Enterprise Software, Business Analysis, Software Project Management, Sdlc, Agile Methodologies, It Strategy, Enterprise Architecture, Business Process, Business Intelligence, Business Process Improvement.

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