Eleanor O. Schmidt Email and Phone Number
west hollywood, california, united states
Eleanor O. Schmidt's Location
Charlotte, North Carolina, United States, United States
Eleanor O. Schmidt's Contact Details
Eleanor O. Schmidt work email
- Valid
- Valid
- Valid
Eleanor O. Schmidt personal email
n/a
Eleanor O. Schmidt phone numbers
About Eleanor O. Schmidt
Hospitality Manager with 20+ years of experience, flawless customer service accruement, documentation review and preparation while maintaining the utmost confidentiality. Possesses a A.A.S. in Business Administration/Accounting and expertise in Microsoft Office. Seeking a position where I may leverage my knowledge and experience.
Eleanor O. Schmidt's Current Company Details
Conferencedirect
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Contact Center Manager at ConferenceDirect
west hollywood, california, united states
- Website:
- conferencedirect.com
- Employees:
- 586
Eleanor O. Schmidt Work Experience Details
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Contact Center ManagerConferencedirect Jul 2021 - PresentCharlotte, North Carolina, United States
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Contact Center SupervisorConferencedirect Dec 2016 - PresentCharlotte, North Carolina
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Travel AgentInteletravel Jan 2016 - Dec 2016Charlotte, North Carolina Area• Plans itineraries, and arranges accommodations and other travel services for customers of travel agency: Converses with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.• Provides customer with brochures and publications containing travel information, such as local customs, points of interest, and special events occurring in various locations, or foreign country regulations, such as consular requirements and currency limitations.• Books transportation and hotel reservations, using computer terminal or telephone.
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Social Catering ManagerDimension Development Apr 2015 - Oct 2016Doubletree Suites By Hilton Charlotte-Southpark•Handled and followed up on inquiries for Weddings and Social Events with or without guestrooms. Follow up on leads by qualifying the customer's needs and dates for the event to determine if the business is a good fit for the property.•Negotiated contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO.•Communicated group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently.•Finalized and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions on-site. Empowered to do whatever it takes to solve problems.•Prospected for new catering business using a wide variety of methods including phone calls, outside sales calls, bridal shows, attending community functions, blitzes, internet prospecting and local event planners.•Monitored blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.•Maintained account files in software system, ensuring accurate communication between client and hotel staff.•Proficient in property level Rooms and Events Software (STSR), Outlook, Delphi and Delphi Diagrams.•Communicated directly with the group contact to facilitate activities and needs with the appropriate departments, both on and off property. -
Conference Services ManagerRemington Hotels Oct 2005 - Apr 2015Renaissance Portsmouth Hotel•Communicated directly with the group contact to facilitate activities and needs with the appropriate departments, both on and off property.•Proactively involved to ensure the needs of assigned groups are satisfied and any corrective actions have been implemented.•Followed up on all inquiry calls received to complete the sale.•Responsible for keeping the client informed of additional charges incurred throughout the program.•Worked closely with local vendors to provide various services to group clients based upon their needs.•Maintained a working knowledge of sleeping, meeting and dining room capabilities and capacities.•Inspected event facilities to verify setup, times, scheduled activities and traffic flow.•Ensured all legally binding documents have been reviewed and signed by the client prior to the event date.•Had a working knowledge and comprehension of all policies and procedures, including Marriott/Renaissance Brand Standards, and communicate and enforce all policies fairly and consistently with staff.•Continuously seek to maximize revenues when negotiating fees and up selling menus.•Achieved a minimum a 107% of productivity goals and 100% of activity goals, as established by management.•Daily use of various software programs to include: CI/TY, Microsoft Outlook, Delphi, MARSHA, PMS, Microsoft Word, Excel, PowerPoint, Social Tables and Meeting Matrix. -
Conference Services ManagerCrestline Hotels & Resorts Jan 2007 - Mar 2011 -
Catering Sales ManagerCrestline Hotels & Resorts Oct 2005 - Jan 2007
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Catering Sales ManagerRenaissance Portsmouth Hotel Oct 2005 - Jan 2007Solicited functions utilizing Wedding/Social Inquiry leads. Followed up on all inquiry calls received to complete the sale. Finalized all details of catering functions, upselling menus whenever possible. Served as guest contact during event when needed. Prepared and checked all catering event orders and function sheets or other relevant forms as they occurred. Assured that appropriate departments receive any changes. Inspected catering set ups prior to start of the function for correct set up. Attended functions periodically as a supervisory check. Provided input on development of menus, provided feedback to Director of Conference Services/Catering on acceptance by clients. Served as a creative resource to function planners when assistance was solicited. Attended weekly departmental meetings. Attended Event Order meeting with key operations. Achieved a minimum a 90% of productivity goals and 100% of activity goals, as established by management. Verified accurate bill prior to final review by clients.
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Conference Services Manager/Wedding ConsultantPinehurst Resort Jan 2002 - Oct 2005•Solely responsible for selling and servicing all Catered events for Pinehurst Resort's 3 hotels and 8 golf courses. Annual catering revenue $850K+•Primary sales effort in Banquet Food and Beverage included: Menu planning, agenda setting, event coordination, and hotel meeting services and wedding consultation.•Responsibilities included all One Day Functions, One Day Golf Outings and Social events such as weddings and Resort special events.•Worked along with the Human Resources department to sponsor a property blood drive and Relay for Life campaign.•Accountable for contract review and negotiation, facilitated communications before, during and post event with pertinent hotel staff, Members and corporate clients to ensure the highest level of service.•Worked closely with Hotel Sales Managers in contract negotiations and servicing groups as it related to catering services.•Hosted site inspections, maintained strong customer relationships, participated and led event meetings and worked as a team member with the sales and catering staff.•Highly proficient in catering software which included: Visual One, Delphi and Meeting Matrix; Oracle and Timesaver; Microsoft Word, Excel, Access, Lotus Notes and PowerPoint. -
Conference Services Manager/Wedding ConsultantPinehurst Resort Dec 2000 - Oct 2005•Solely responsible for selling and servicing all Catered events for Pinehurst Resort's 3 hotels and 8 golf courses. Annual catering revenue $850K+•Primary sales effort in Banquet Food and Beverage included: Menu planning, agenda setting, event coordination, and hotel meeting services and wedding consultation.•Responsibilities included all One Day Functions, One Day Golf Outings and Social events such as weddings and Resort special events.•Worked along with the Human Resources department to sponsor a property blood drive and Relay for Life campaign.•Accountable for contract review and negotiation, facilitated communications before, during and post event with pertinent hotel staff, Members and corporate clients to ensure the highest level of service.•Worked closely with Hotel Sales Managers in contract negotiations and servicing groups as it related to catering services.•Hosted site inspections, maintained strong customer relationships, participated and led event meetings and worked as a team member with the sales and catering staff.•Highly proficient in catering software which included: Visual One, Delphi and Meeting Matrix; Oracle and Timesaver; Microsoft Word, Excel, Access, Lotus Notes and PowerPoint.
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Conference Services Administrative AssistantPinehurst Resort Dec 2000 - Jan 2002Assisted a team of 6 Conference Services Managers with all vendor requests and administrative coordination. Directly responsible for processing payroll, A/P and financial reports for the Director of Conference Services on a quarterly period basis.
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Operations ManagerAshley Heights Transport, Inc May 1998 - Dec 2000Responsibilities included every aspect of running the transportation division such as: Calculating daily rates and mileage for contracts and brokers, fleet record maintenance, payroll, accounts payable, scheduling and coordination.
Eleanor O. Schmidt Skills
Event Planning
Menu Development
Banquets
Hospitality Management
Hospitality Industry
Hospitality
Event Management
Hotel Management
Food And Beverage
Outlook
Hotels
Powerpoint
Microsoft Office
Catering
Meeting Planning
Management
Microsoft Word
Delphi
Sales
Resorts
Banquet Operations
Pre Opening
Contract Negotiation
Customer Service
Process Scheduler
Word
Revenue Analysis
Eleanor O. Schmidt Education Details
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Rutledge CollegeBusiness Administration/Accounting -
Westover High SchoolGeneral Studies
Frequently Asked Questions about Eleanor O. Schmidt
What company does Eleanor O. Schmidt work for?
Eleanor O. Schmidt works for Conferencedirect
What is Eleanor O. Schmidt's role at the current company?
Eleanor O. Schmidt's current role is Contact Center Manager at ConferenceDirect.
What is Eleanor O. Schmidt's email address?
Eleanor O. Schmidt's email address is el****@****els.com
What is Eleanor O. Schmidt's direct phone number?
Eleanor O. Schmidt's direct phone number is +191037*****
What schools did Eleanor O. Schmidt attend?
Eleanor O. Schmidt attended Rutledge College, Westover High School.
What skills is Eleanor O. Schmidt known for?
Eleanor O. Schmidt has skills like Event Planning, Menu Development, Banquets, Hospitality Management, Hospitality Industry, Hospitality, Event Management, Hotel Management, Food And Beverage, Outlook, Hotels, Powerpoint.
Who are Eleanor O. Schmidt's colleagues?
Eleanor O. Schmidt's colleagues are Laura Greenbaum, Laura Harrison Palmer, Cmp, Victor Dinh, Craig Hendrick, Brenda Palmieri, John Brich, Karen Peña, Cds.
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