Eleanor O. Schmidt Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina

Charlotte, North Carolina Area

• Plans itineraries, and arranges accommodations and other travel services for customers of travel agency: Converses with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.• Provides customer with brochures and publications containing travel information, such as local customs, points of interest, and special events occurring in various locations, or foreign country regulations, such as consular requirements and currency limitations.• Books transportation and hotel reservations, using computer terminal or telephone.

Doubletree Suites By Hilton Charlotte-Southpark

•Handled and followed up on inquiries for Weddings and Social Events with or without guestrooms. Follow up on leads by qualifying the customer's needs and dates for the event to determine if the business is a good fit for the property.•Negotiated contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO.•Communicated group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently.•Finalized and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions on-site. Empowered to do whatever it takes to solve problems.•Prospected for new catering business using a wide variety of methods including phone calls, outside sales calls, bridal shows, attending community functions, blitzes, internet prospecting and local event planners.•Monitored blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.•Maintained account files in software system, ensuring accurate communication between client and hotel staff.•Proficient in property level Rooms and Events Software (STSR), Outlook, Delphi and Delphi Diagrams.•Communicated directly with the group contact to facilitate activities and needs with the appropriate departments, both on and off property.

Renaissance Portsmouth Hotel

•Communicated directly with the group contact to facilitate activities and needs with the appropriate departments, both on and off property.•Proactively involved to ensure the needs of assigned groups are satisfied and any corrective actions have been implemented.•Followed up on all inquiry calls received to complete the sale.•Responsible for keeping the client informed of additional charges incurred throughout the program.•Worked closely with local vendors to provide various services to group clients based upon their needs.•Maintained a working knowledge of sleeping, meeting and dining room capabilities and capacities.•Inspected event facilities to verify setup, times, scheduled activities and traffic flow.•Ensured all legally binding documents have been reviewed and signed by the client prior to the event date.•Had a working knowledge and comprehension of all policies and procedures, including Marriott/Renaissance Brand Standards, and communicate and enforce all policies fairly and consistently with staff.•Continuously seek to maximize revenues when negotiating fees and up selling menus.•Achieved a minimum a 107% of productivity goals and 100% of activity goals, as established by management.•Daily use of various software programs to include: CI/TY, Microsoft Outlook, Delphi, MARSHA, PMS, Microsoft Word, Excel, PowerPoint, Social Tables and Meeting Matrix.

Solicited functions utilizing Wedding/Social Inquiry leads. Followed up on all inquiry calls received to complete the sale. Finalized all details of catering functions, upselling menus whenever possible. Served as guest contact during event when needed. Prepared and checked all catering event orders and function sheets or other relevant forms as they occurred. Assured that appropriate departments receive any changes. Inspected catering set ups prior to start of the function for correct set up. Attended functions periodically as a supervisory check. Provided input on development of menus, provided feedback to Director of Conference Services/Catering on acceptance by clients. Served as a creative resource to function planners when assistance was solicited. Attended weekly departmental meetings. Attended Event Order meeting with key operations. Achieved a minimum a 90% of productivity goals and 100% of activity goals, as established by management. Verified accurate bill prior to final review by clients.

•Solely responsible for selling and servicing all Catered events for Pinehurst Resort's 3 hotels and 8 golf courses. Annual catering revenue $850K+•Primary sales effort in Banquet Food and Beverage included: Menu planning, agenda setting, event coordination, and hotel meeting services and wedding consultation.•Responsibilities included all One Day Functions, One Day Golf Outings and Social events such as weddings and Resort special events.•Worked along with the Human Resources department to sponsor a property blood drive and Relay for Life campaign.•Accountable for contract review and negotiation, facilitated communications before, during and post event with pertinent hotel staff, Members and corporate clients to ensure the highest level of service.•Worked closely with Hotel Sales Managers in contract negotiations and servicing groups as it related to catering services.•Hosted site inspections, maintained strong customer relationships, participated and led event meetings and worked as a team member with the sales and catering staff.•Highly proficient in catering software which included: Visual One, Delphi and Meeting Matrix; Oracle and Timesaver; Microsoft Word, Excel, Access, Lotus Notes and PowerPoint.

•Solely responsible for selling and servicing all Catered events for Pinehurst Resort's 3 hotels and 8 golf courses. Annual catering revenue $850K+•Primary sales effort in Banquet Food and Beverage included: Menu planning, agenda setting, event coordination, and hotel meeting services and wedding consultation.•Responsibilities included all One Day Functions, One Day Golf Outings and Social events such as weddings and Resort special events.•Worked along with the Human Resources department to sponsor a property blood drive and Relay for Life campaign.•Accountable for contract review and negotiation, facilitated communications before, during and post event with pertinent hotel staff, Members and corporate clients to ensure the highest level of service.•Worked closely with Hotel Sales Managers in contract negotiations and servicing groups as it related to catering services.•Hosted site inspections, maintained strong customer relationships, participated and led event meetings and worked as a team member with the sales and catering staff.•Highly proficient in catering software which included: Visual One, Delphi and Meeting Matrix; Oracle and Timesaver; Microsoft Word, Excel, Access, Lotus Notes and PowerPoint.

Assisted a team of 6 Conference Services Managers with all vendor requests and administrative coordination. Directly responsible for processing payroll, A/P and financial reports for the Director of Conference Services on a quarterly period basis.

Responsibilities included every aspect of running the transportation division such as: Calculating daily rates and mileage for contracts and brokers, fleet record maintenance, payroll, accounts payable, scheduling and coordination.

Assoicates In Applied Science, Business Administration/Accounting

High School Diploma, General Studies