Electra Epps Email & Phone Number

Assist customers with optimizing their ads to potentially attract candidatesWork with customers one on one and offer tips and suggestions regarding an successful adHosted Demos for ad Optimization and ProductConsistently mantained above average Optimization requests through Zendesk and Salesforce ticketsChanging titles to maximize the amount of traffic a customer recieves and potentially continue on a subscription planContinuously above control by 3% or more meeting bonus requirementsAssist with other projects / tests as assigned

Surpassed daily operations of call center; maintained an average of 70-90 incoming callsMaintained average talk time (ATT) of 3:5-4:5 minutes per call; scheduled Para Transit riders for Medicaid appointmentsDatabase management; updated and managed members account informationTracked the utilization of buses for Clark County; distributed bus passes and provided excellent customer satisfaction

Possessed a passion for the brand, focused on exceeding store standards and customer’s expectationsStrong knowledge of merchandise; identified customer’s needs made recommendation; exceeded sales goals by 15%Answered an average of 75-100 calls daily; addressed customer questions and concerns regarding product and delivery

Provided courteous and efficient customer service to members; maintained a productive and speedy call flowAnswered an average 85-100 inbound calls daily; advised members of plan guidelines and prescription coverageUpdated account information; processed medication prescriptions and refills in a timely and effective manner

Commercial Driver’s License (CDL) Class B with clean driving recordProven ability to drive carefully in a safe and courteous manner to strict schedules and compliance with traffic regulationsPicked up and dropped off passengers at different locations; followed a predetermined route on-time and ahead of schedulePrepared and submitted reports, including number of trips/passengers, mileage, fuel consumption and fares received

Provided safe and reliable transportation for the Palmdale and Lancaster areaAssisted passengers with route information, bus schedules and cost of fares; provided excellent and quality servicePerformed pre-trip and post-trip inspections on buses dailyTransported passengers with disabilities; used safety procedures to operate lift and secure wheelchairs