Eleen Sarah Khan Email & Phone Number

Sydney, Nsw, Au

Australia

Sydney, New South Wales, Australia

- Proactively contact potential clients through cold calls, LinkedIn, and emails- Qualify leads from marketing campaigns and identify client needs and challenges- Build strong relationships with potential customers and seek new business opportunities- Set up meetings or calls between clients and Account Executives- Collaborate with Account Executives and Head of Sales on strategic prospecting- Enrichment of contacts on Salesforce from APAC region and prospecting

Sydney, New South Wales, Australia

• Provided essential administrative support to the Project Manager by executing day-to-day tasks such as updating spreadsheets, liaising with IT for technical assistance, and handling client complaints.• Demonstrated exceptional customer service by effectively addressing and solving technical issues related to the use of Mycare app, a QR code-based application system linked to Salesforce• Participated in vendor training programs to gain insights and expertise, which helped to improve customer service, thereby providing valuable inputs based on experience gained through customer management.• Effectively communicated with over 500 vendors, providing them with guidance on the use and significance of the Mycare app, and adeptly addressed their concerns.• Collaborated with technical and business teams to identify user requirements and technology limitations, which enabled us to determine whether consumer business would be impacted by the incipient development of automation of processes.• Actively supported the planning and research activities for various IT infrastructure upgrade projects.• Monitored client service expectations and collected performance data to provide valuable input into change management processes.

Sydney, Australia

• Proactively identified and reported the design and copywriting issues during the development phase of the new website, ensuring compliance with industry standards and best practices.• Designed and published creative content on WSU’s website and social media channels, ensuring alignment with the brand's voice and image.• Conceptualized and executed innovative social media campaigns to increase engagement and drive traffic WSU's digital platforms.• Assisted marketing executives in organizing and executing various projects, demonstrating excellent project management skills and attention to detail.• Produced well-crafted copies for national and international newsletters, drafts, and official emails to convey current information and ideas in a clear and concise manner.• Collaborated with current university students to create curated social media content that circulated on digital platforms across in Bangladesh, India, Pakistan, and Vietnam.• Modeled in a promotional YouTube video as an international student which was targeted toward potential students abroad.• Moderated online orientation sessions conducted by WSU admin panel and lecturers for international students to provide them with an in-depth understanding of the WSU policies and procedures.

Sydney, New South Wales, Australia

• Managed the input, verification, and maintenance of client data in our company databases and Salesforce, always ensuring data accuracy and completeness. • Worked closely with care managers to resolve missing data and documents of clients, ensuring accurate and complete records. • Sourced and uploaded missing client documents from the company server to Salesforce, facilitating efficient access to all necessary information. • Produced insightful summary reports on customer and vendor information using Salesforce reports, spreadsheets, and dashboards, to support data-driven decision making for the organization. • Conducted regular audits of client data to ensure consistency and accuracy, resolved any discrepancies in a timely manner to maintain data integrity. • Communicated effectively with clients and internal teams to resolve data discrepancies and errors in a timely and efficient manner. • Identified opportunities for process improvements and system enhancements to increase efficiency and accuracy of data management, contributing to a culture of continuous improvement.

Dhaka, Bangladesh

An online learning platform for kids ages 9 to 15Courses:- Digital art and presentation- English Language Development Course- Basics of Graphic Designing- Foundation maths course for O'level Maths

Dhaka, Bangladesh

• Implemented innovative learning tools, including online learning management system to assist students in completing at-home assignments.• Encouraged students to join class discussions and activities, promoting inclusion, social development, and comprehension of class concepts.• Graded assignments and offered constructive feedback to help students focus on areas in need of improvement.• Met with parents at planned meetings and in ad hoc conversations to discuss student challenges, behavior modification and performance.• Evaluated student progress, recorded scores, and revised plans for reteaching of subject matter where necessary to accomplish learning• Collaborated with faculty and academic administrators to implement program changes and evaluate learning outcomes

Dhaka, Bangladesh

Dhaka, Bangladesh

• Collaborated with the store managers in Bangladesh and India to develop and implement effective strategies for achieving sales and profit goals, resulting in a 20% increase in monthly sales revenue.• Recruited, hired, trained, and mentored a high-performing sales team, providing ongoing coaching and feedback to enhance their sales and customer service skills.• Negotiated deals with customers and vendors, demonstrating excellent communication and persuasive skills to achieve favorable terms and maximize profitability.• Documented sales produced sales reports, and consistently met or exceeded sales targets set by the company, contributing to a 15% increase in overall sales revenue in a year.• Organized and hosted networking events to strengthen relationships with vendors, customers, and other stakeholders, building a strong brand reputation and a loyal customer base.• Assisted customers in finding specific products, answering questions, and arranging product advice from company technicians, ensuring high levels of customer satisfaction and repeat business.

Dhaka, Bangladesh

• Completed a one-month product training program in Bangalore and Mumbai to gain in-depth knowledge of our products and services.• Identified and pursued new business opportunities in the assigned market segment• Developed and maintained strong relationships with existing and potential customers• Conducted market research and analysis to identify trends and opportunities in the industry• Generated leads and followed up on them to convert them into potential customers• Collaborated with the sales team to ensure successful execution of sales strategies• Represented the company at trade shows, events, and conferences to promote the brand and generate leads• Prepared and delivered presentations to potential customers and stakeholders• Negotiated terms and agreements with clients to close deals• Maintained accurate and up-to-date records of sales activities, customer interactions, and market analysis

Dhaka, Bangladesh

• Oversaw the development and implementation of effective client marketing strategies and product promotion campaigns, ensuring alignment with their business objectives.• Conducted in-depth research on clients' products, services, plans, competitors, and target markets to perform comparative analysis and gain insights into their customers' needs and preferences.• Created and presented compelling storyboards and scripts to various top companies to develop engaging and impactful product promotions that resonate with their target audience.• Collaborated with colleagues in cross-functional teams to plan and implement the best advertising solutions for the client, taking into account the deadline and approved budget.• Provided regular progress reports to clients and addressed their requests and concerns in a timely and professional manner.• Actively participated in pitches for new contracts/clients, leveraging excellent communication and presentation skills to win new business.• Monitored and approved budgets, submitted bills to the accounts department, and ensured timely payment to vendors, demonstrating strong financial acumen and attention to detail.

• Founding Vice President• Public Relations Officer• Divisional Board Member

Dhaka, Bangladesh

• Conducted in-depth research and developed creative content for corporate websites to promote the brand in the market.• Collaborated with digital agencies to plan and manage social media campaigns, utilizing social media analytics to track and optimize campaign performance and engagement rates.• Updated and edited the website under the guidance of the supervisor, ensuring accurate and up-to-date content that aligned with the company's brand guidelines and marketing objectives.• Prepared highly professional marketing materials and multimedia presentations for use in meetings with key stakeholders and senior management, showcasing the brand's unique value proposition and competitive advantage.• Supported the digital marketing team in the development and execution of highly successful promotional programs, displays, and marketing collateral• Sourced and procured creative photographs from popular photographers to enhance Telenor's Instagram account, resulting in an increase in followers and engagement rates.

Master Of Business Analytics

- Vice Chancellor’s Academic Excellence Scholarship - Dean’s Merit List - Major: Logistics and Supply Chain Management

Bachelors Of Business Administration, Marketing And International Business, Magna Cum Laude