Eleise Jacobs Email & Phone Number

Durham, North Carolina, United States

• Maximizing network performance through ongoing monitoring and Layer 1-3 remote troubleshooting. • Opening and managing numerous tickets both internally and with local telecoms, while providing timely escalations and updates in plain language.• Ensuring WAN and managed site devices are functioning, and assisting dispatch techs in replacing Cisco routers and installing configurations.• Isolating, tracking, and creating reports for widespread outages, often in excess of 100 sites. • Maintaining positive CSATS and high internal performance metrics, assisting coworkers in cross-training, and leading shifts as needed.

Raleigh-Durham, North Carolina Area

• Configured AWS firewalls, routing and implemented network solutions to maximize network efficiency and security. • Remotely managed AD, DNS, VPNs and served as the main point-of-contact for a customer with over 400 sites, as well as created Zendesk tickets to handle said customer’s technical issues• Maintained the master list and created SOP documentation for several processes.

Raleigh-Durham, North Carolina Area

• Ensured sales goals were met or surpassed by both myself and coworkers while maintaining a clean and positive atmosphere. • Performed hiring, scheduling, and inventory duties. Guided trainees through month-long training process to maintain staff knowledge base for customers. • Upon returning to school, stepped back to Visual & Operations and narrowed focus to sales, visual integrity of the store, and training.

Associate Of Science - As, Computer And Information Systems Security/Information Assurance

Itsa, It

Awarded WCITP (World Class IT Professional) for 90% Attendance, 90% GPA, and 4 Certifications completed within 4.5 months or less

Diploma, College Prep

Activities and Societies: German Club