Sales Engineering Lead for Latina America and the Caribbean Region. Manage sales engineering teams supporting Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Mexico, Paraguay, Uruguay, Central America and the Caribbean. Evangelize on the use of automation and other technologies and architectures to transform customer's networks. Lead organizational planning for CALA Sales Engineering. Contribute to regional planning for the Sales and Sales Engineering organization and the NOLA and SOLAC Sales organizations. Escalation point for Sales and Sales Engineering teams on product development, cross-organizational support and customer experience issues in CALA.

Sales Engineering Lead for SOLAC Region (South of Latin America and Caribbean, 2016-2023), Brazil (2018) and CALA Partner SEs (2019-2021). Managed sales engineering and partner sales engineering teams supporting Argentina, Brazil, Bolivia, Caribbean, Central America, Chile, Colombia, Ecuador, Mexico Partners, Paraguay, Uruguay. Lead recruiting efforts for SOLAC SE and CALA Partners SE Teams. Evangelized on the use of AI, ML, automation and other technologies and architectures to transform customer's networks. Contributed to regional planning for the Sales and Sales Engineering organizations. Served as escalation point for Sales Engineering and Sales Teams on product development, cross-organizational support, and customer experience issues.

Account Executive for Public Sector and Public Corporations in Puerto Rico. Managed a set of strategic public sector accounts. Sold and up-sold assigned accounts on EVERTEC's solution portfolio, including hardware sales (data, voice, storage), managed services (data, voice), cloud services, IT consulting, business process outsourcing, item processing, payment processing, human resources solutions, printing and distribution, and mail processing.

Responsible for developing the sales pipeline and achieving sales goals for optical solutions in Central America, Peru, Ecuador, Venezuela and the Caribbean. Covered a mix of Wireline, Mobile (Wireless) and Cable Providers. Coordinated the activities of the extended account team members, including Systems Engineers, Product Sales Specialists, Consulting Systems Engineers, Solutions Architects, and Channels to provide regular solution updates, Proof-of-Concept labs, and product homologations. Served as liaison between the CANSAC sales force and the business units.

Responsible for developing the sales pipeline and achieving sales goals for a group of alternative/challenger SPs in Puerto Rico. Covered a mix of Wireline, Mobile (Wireless) and Cable Providers. Coordinated the activities of the account team members, including Systems Engineers, Product Sales Specialists, Consulting Systems Engineers, Solutions Architects, and Channels to provide regular solution updates, Proof-of-Concept labs, and product homologations. Served as liaison between assigned accounts and Cisco Services organization. Escalation point for any technical, or commercial issues in assigned accounts.

Provided opportunity support and architecture expertise around IP Next Generation Networks to Top Accounts and Account Teams in Latin America. Short-lived as Theater was dissolved in a company reorganization.

Responsible for supporting sales activities in two (2) strategic SP accounts (7 accounts in total). Provide solutions/technology/product consulting, network design, pre-sales support. Consultant, mentor, and escalation for junior SE’s within the Caribbean Region. Develop relationships with customers, partners and corporate resources to manage successful solution deployments and achieve customer success. Give presentations to customers, partners, and prospects in assigned territory. Prevent post-sales issues by using knowledge of Cisco service organization’s procedures to drive resolution of customer issues. Provide input in account and regional planning exercises for the Caribbean and/or Regional Service Providers Organizations. Lead Technical Account Planning for Strategic Accounts.

Business Partner to the Operations Director. Senior Manager for Sales/Systems Engineering. Responsible for the implementation worldwide/regional programs and initiatives throughout the Central America, North South America and Caribbean (CANSAC) Field Sales Operations. Responsible for making sure the SE team could support CANSAC sales goals. Managed an indirect/direct organization (4 Managers, 26 Systems Engineers), aligning resources and communicating the direction and vision for achieving stretch goals. Coached and developed SE Managers and Senior SEs. Provided performance management. Drove development planning, salary planning, organizational planning and training for CANSAC’s SE Organization. Planned for the sales acceleration of advanced technologies for CANSAC. Developed relationships with customers, partners and corporate resources to manage successful solution deployments and achieve customer success. Served as CANSAC’s escalation point for all critical customer issues. Drove Customer Satisfaction Survey process achieving stretch goals.

First Systems Engineer in the Cisco Caribbean organization. Responsible for supporting sales activities in strategic accounts across the Caribbean (including Puerto Rico, Dominican Republic, Jamaica, Grand Cayman, Bermuda, Trinidad). Provided solutions/technology/product consulting, network design, pre-sales support to customers and partners. Consultant, mentor, and escalation for junior SE’s within the Caribbean Region team and Channels. Developed relationships with customers, partners and corporate resources to manage successful solution deployments and achieve customer success. Prevented post-sales issues by using knowledge of Cisco service organization’s procedures to drive faster resolution of customer issues. Provided input in account and regional planning exercises for the Caribbean Region. Helped recruit and grown the Systems Engineering team in the Caribbean.

Member of the Fast Track Engineering and Interworks Business Unit Technical Response Teams. Responsible for being the primary point of contact for customers’ technical support issues. Trained on computer networking theory, protocols, latest Cisco products and technologies. Provided solutions to technical issues concerning the design, implementation, and operation of Cisco and multi-vendor computer networks. Managed multiple customer support cases simultaneously and resolved complex problems using available knowledge bases, laboratories and simulations. Employed engineering problem solving and troubleshooting techniques. Delivered in-house training on specific technologies to other groups and engineers. Served as an escalation resource for juniorengineers.