As a Project Manager, I am responsible for leading cross-functional teams to deliver projects on time, within budget, and to the satisfaction of all stakeholders. This includes developing project plans, managing resources, and coordinating with internal and external teams to ensure successful completion of the project. I am also responsible for risk management, issue resolution, and communication with stakeholders. I have experience in managing projects from concept to delivery, and have a proven track record of delivering projects on time, within budget and with quality. I am skilled in project management methodologies and tools, and have the ability to adapt to different project environments. I am a great collaborator and communicator, able to work effectively with both technical and non-technical team members, and able to motivate and lead teams to success.

• Brought forth excellent customer service skills and a commitment to customer satisfaction. • Developed and implemented email marketing campaigns for various clients in the Rewards Network.• Identified and maximized sales opportunities, and increased customer retention rates.• Settled any customer disputes in a professional and pleasant manner.• Collaborated with internal teams (e.g. sales, marketing, senior management) to address customers’ needs• researched industry trends and provided advice to colleagues about client strategy or new sales opportunities• Identifed team training needs by evaluating strengths and weaknesses• Translated requirements into trainings that will groom employees for the next step of their career path• Acclimated new hires to the business and conducted orientation sessions

• Identified current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.• Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.• Created and administered annual performance reviews to a team of 15 employees.• Developed and helped 2 Assistant Store Managers to get promoted to Store manager positions.• Assisted with the Training of New Managers for several stores across India• Achieved YTD for the year April 2019 to March 2020• Increased Sales growth with a rise in Memberships Percentage by 40%

• Maintained store staff by recruiting, selecting, orienting, and training employees.• Developed and sustained long-standing relationships with company-approved vendors.• Met with suitable vendors to assess their products, inquire about their services, negotiated pricing, and communicated any product or service-related concerns.• Created business strategies to attract new customers, expand store traffic, and enhance profitability.• Developed weekly schedules as per payroll guidelines while accounting for employee and store needs.• Worked to support the company mission and adhered to company protocol at all times.