Responsible for performing a variety of HR administrative duties within the Global Shared Services Centre, in particular providing support in the Off-boarding processes of UNICEF staff members in accordance with UN Staff Rules and Regulations and UNICEF's policies and procedures.

Remote stretch- assignment.Provided back-fil support in the HR Services Unit. The tasks involved the provision of Local Focal Point support regarding HR benefits & entitlements to some 150+ colleagues, including Onboarding, Maintenance and Separation activities.• Provided client service to Supply Division clients in HR service activities related to benefits and entitlements• Provided guidance and interpretation of UNICEF staff rules & regulations, administrative instructions, and guidelines• Supported on-boarding and off-boarding of international and local staff members • Performed a range of attendance focal point duties to include monitoring, data entry and reporting of absences, working closely with business units• Actively contributed to HR administration and projects, as discussed with the supervisor • Supported wellbeing activities

Responsible for handling all aspects of the Gift List Administration Department’s processes and workload and for assisting customers with their queries and solving issues to appropriate resolutions. The role entails to proactively and effectively manage the complex administration processes within the Gift List Administration Department.

As an inbound contact-handling representative, responsible for dealing with high volumes of customer enquiries. The role requires to achieve targets through a focus on selling and the delivery of a market leading customer experience over the telephone. To enhance the Contact Handling Operation’s reputation by building positive working relations with colleagues throughout the John Lewis Division. To add value to the efficient and profitable running of the department to achieve own business and personal objectives, along with those of the team and the Contact Handling Operation.

Deliver HR service and information in EMEA with focus on managers and staff in Italy and in English-speaking countries.Provide guidance for case resolution to employee’s/ manager’s requests/queries.Check and signature of contracts for new hires on behalf of the Company in UK.Participate to/manage special global, regional or in-country HR projects, including Talent Acquisition, HR Continuous Improvement, Annual Performance and Salary Review, HR Technology Projects , UAT sessions for EMEA.Prepare related process documentation using tools such as Six Sigma, Kaizen and Lean to map and analyse end-to-end processes – recent examples:• UK: Benefits enrolment for new hires in companies recently acquired by NCR• Italy: change in absence management due to deployment of new global HR Management system (Workday)• France: Talent Acquisition processes to meet country-specific requirementsSupport HR processes change relevant to HR Transformation to the HR Shared Services Model.Support implementation of new HR technology in support of changes to human resource processes (e.g. Talent Acquisition).Strive for continuous improvement, ensure updated country-specific content on HR Portal on Intranet.Train and coach junior HR colleagues.Collaborate with global counterparts and peers to ensure operational consistency, continuity and efficiency. Educate and support HR colleagues to troubleshoot issues of more complex nature.

Responsible for operational multinational team of eight people:• HR Department meetings. • Managing/Coaching Direct Reports: Performance Management, Talent Acquisition, Development Plans.• HR Management – Candidates Recruitment and Selection

Responsible for administrative support related to Human Resources operations.