Business Developer and an entrepreneur with can-do approach, 15+ years of experience in customer service and management, passionate about lifelong learning and professional development.Have a background in civil engineering, experienced working in international companies, in VUCA environment.Since 2023 interested in driving the growth and expansion of diverse businesses, products and services. Identifying new business opportunities, increasing brand awareness, developing strategic partnerships, and fostering strong relationships with clients and stakeholders..Strong points: an analytical mind, customer focus, the ability to see the big picture, to set up processes effectively.
-
FounderChameleoappHelsinki, Fi -
Chief Business Development Officer18 Wheels Nov 2022 - PresentHelsinki Metropolitan AreaCo-founderIdentified promising countries through comprehensive market analysis for the expansion of 18 Wheels' innovative suspension technology, resulting in a strategic roadmap for market entryProactively built and managed a robust pipeline of business opportunities, ensuring continuous growth and market penetration for 18 Wheels' hardware innovationsOrchestrated customer development initiatives, achieving over 10,000 connections through targeted outreach and impactful interviews, fostering invaluable insights and relationshipsConducted thorough research on sales, market trends, and competitor analysis, providing critical data-driven insights that informed pricing strategies and market positioning for sustained competitivenessDeveloped potential partner relationships and led initial negotiation discussions on terms and forecasts, culminating in LOI signingsExpanded social media presence, up to 100 Mln views, and developed content strategiesEngaged with angel investors and VCs for feedbackRepresented the company at major Nordics events like Slush and Arctic15, and participated in relevant online forumsAwarded Business Finland, Ely grants. -
FounderChameleoapp Nov 2022 - PresentHelsinki, Uusimaa, Finland -
Chief Executive OfficerVerspeak Jul 2021 - 2024Helsinki, Uusimaa, FinlandFormulated a business development strategy for the EMEA region and managed full P&L responsibilitySecured a Tempo grant from Business Finland in 2022, enhancing product development speed by 15% Oversaw investor relations and represented the startup at key global events (Collision, Web Summit, Slush)Liaised with Business Finland, accelerators and business incubators -
Chief Operating OfficerVerspeak Jul 2020 - Jul 2021Implemented management accounting system and CRM, increased efficiency on reports preparation up to 50%, reduced the time it takes to serve customers up to 30%Prepared GTM strategy (EMEA)Took 2nd place in Seedstars World Competition 2020 representing startup VERSPEAKProduced annual operation forecasting report and strategyPresented operational strategy recommendations to the CEO based on the market researchDeveloped SaaS business model -
Customer Success DirectorVerspeak Oct 2019 - Jul 2020Led the Customers Onboarding, 150 companies Developed Customer Journey Map, NPS increased by 20% within 3 monthsDeveloped pitch deck and implemented key startup metrics dashboard -
Customer Success DirectorSpeakus Oct 2019 - Jan 2020Ireland -
Senior Sales Support ManagerGerman Centres Worldwide Nov 2017 - Oct 2019Organized 200+ successful events (B2B events, conferences, tenants' internal events): full responsibility over preparation the facilities, staffing, supportImproved profit base of the department budget, increased revenue by 40%, full cost responsibilityDeveloped and implemented methods as well as strategies around the acquisition of new target customers within our companies or in customer projectsUpdated and developed standard operating proceduresManaged coworking project feasibility: understanding concept, pricing policy, preparing competitors' analysisCoordinated and liaised with all issues related to PR and marketingLed a successful digitization project for contracts Developed a robust network of partners and multipliers -
Customer Service Engineer +Key Account ManagerGrand Estimation Nov 2006 - 2017Maintenance of the construction estimating software- Launched and managed clients’ reactivation program for 3500+ clients in Novosibirsk region via CRM system( 1C 8.2)- Engaged new B2B clients and ensured correctness of legal, accounting and delivery processes- Provided renewal sales by contacting existing customers with contracts- Responsible for daily technical support, client care and sales of product for 3500+ customers in Novosibirsk region- Ensuring customer satisfaction, delivering proactive customer service- Last year mainly-holding workshops on software new features, optimization and acceleration customers' work using our software, presentation and tutorials for new clients, developing tutorial editions, holding customers' certification.- Assistance in the organization of regional seminars.-Being responsible for the whole cycle of software maintenance (managing incoming calls and customer service inquiries, daily technical support via remote access, installation, resolving the incidents, service requests at my level and referring them to the appropriate resolver group while still tracking them until resolution)
-
EngineerTransumed Gmbh Medizintechnik Jun 2005 - Oct 2006Led the design for the perinatal center project and facilitated communication among a range of stakeholders involved in its reconstructio
Elena M. Education Details
-
State University Of Architecture And Civil EngineeringExpertise And Real Estate Management
Frequently Asked Questions about Elena M.
What company does Elena M. work for?
Elena M. works for Chameleoapp
What is Elena M.'s role at the current company?
Elena M.'s current role is Founder.
What schools did Elena M. attend?
Elena M. attended State University Of Architecture And Civil Engineering.
Not the Elena M. you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial