Elena M. Email & Phone Number

Helsinki, Fi

Helsinki Metropolitan Area

Co-founderIdentified promising countries through comprehensive market analysis for the expansion of 18 Wheels' innovative suspension technology, resulting in a strategic roadmap for market entryProactively built and managed a robust pipeline of business opportunities, ensuring continuous growth and market penetration for 18 Wheels' hardware innovationsOrchestrated customer development initiatives, achieving over 10,000 connections through targeted outreach and impactful interviews, fostering invaluable insights and relationshipsConducted thorough research on sales, market trends, and competitor analysis, providing critical data-driven insights that informed pricing strategies and market positioning for sustained competitivenessDeveloped potential partner relationships and led initial negotiation discussions on terms and forecasts, culminating in LOI signingsExpanded social media presence, up to 100 Mln views, and developed content strategiesEngaged with angel investors and VCs for feedbackRepresented the company at major Nordics events like Slush and Arctic15, and participated in relevant online forumsAwarded Business Finland, Ely grants.

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Formulated a business development strategy for the EMEA region and managed full P&L responsibilitySecured a Tempo grant from Business Finland in 2022, enhancing product development speed by 15% Oversaw investor relations and represented the startup at key global events (Collision, Web Summit, Slush)Liaised with Business Finland, accelerators and business incubators

Implemented management accounting system and CRM, increased efficiency on reports preparation up to 50%, reduced the time it takes to serve customers up to 30%Prepared GTM strategy (EMEA)Took 2nd place in Seedstars World Competition 2020 representing startup VERSPEAKProduced annual operation forecasting report and strategyPresented operational strategy recommendations to the CEO based on the market researchDeveloped SaaS business model

Led the Customers Onboarding, 150 companies Developed Customer Journey Map, NPS increased by 20% within 3 monthsDeveloped pitch deck and implemented key startup metrics dashboard

Ireland

Organized 200+ successful events (B2B events, conferences, tenants' internal events): full responsibility over preparation the facilities, staffing, supportImproved profit base of the department budget, increased revenue by 40%, full cost responsibilityDeveloped and implemented methods as well as strategies around the acquisition of new target customers within our companies or in customer projectsUpdated and developed standard operating proceduresManaged coworking project feasibility: understanding concept, pricing policy, preparing competitors' analysisCoordinated and liaised with all issues related to PR and marketingLed a successful digitization project for contracts Developed a robust network of partners and multipliers

Maintenance of the construction estimating software- Launched and managed clients’ reactivation program for 3500+ clients in Novosibirsk region via CRM system( 1C 8.2)- Engaged new B2B clients and ensured correctness of legal, accounting and delivery processes- Provided renewal sales by contacting existing customers with contracts- Responsible for daily technical support, client care and sales of product for 3500+ customers in Novosibirsk region- Ensuring customer satisfaction, delivering proactive customer service- Last year mainly-holding workshops on software new features, optimization and acceleration customers' work using our software, presentation and tutorials for new clients, developing tutorial editions, holding customers' certification.- Assistance in the organization of regional seminars.-Being responsible for the whole cycle of software maintenance (managing incoming calls and customer service inquiries, daily technical support via remote access, installation, resolving the incidents, service requests at my level and referring them to the appropriate resolver group while still tracking them until resolution)

Led the design for the perinatal center project and facilitated communication among a range of stakeholders involved in its reconstructio