Elena M.

Elena M. Email and Phone Number

Founder @ ChameleoApp
Helsinki, FI
Elena M.'s Location
Helsinki, Uusimaa, Finland, Finland
About Elena M.

Business Developer and an entrepreneur with can-do approach, 15+ years of experience in customer service and management, passionate about lifelong learning and professional development.Have a background in civil engineering, experienced working in international companies, in VUCA environment.Since 2023 interested in driving the growth and expansion of diverse businesses, products and services. Identifying new business opportunities, increasing brand awareness, developing strategic partnerships, and fostering strong relationships with clients and stakeholders..Strong points: an analytical mind, customer focus, the ability to see the big picture, to set up processes effectively.

Elena M.'s Current Company Details
ChameleoApp

Chameleoapp

View
Founder
Helsinki, FI
Employees:
1
Elena M. Work Experience Details
  • Chameleoapp
    Founder
    Chameleoapp
    Helsinki, Fi
  • 18 Wheels
    Chief Business Development Officer
    18 Wheels Nov 2022 - Present
    Helsinki Metropolitan Area
    Co-founderIdentified promising countries through comprehensive market analysis for the expansion of 18 Wheels' innovative suspension technology, resulting in a strategic roadmap for market entryProactively built and managed a robust pipeline of business opportunities, ensuring continuous growth and market penetration for 18 Wheels' hardware innovationsOrchestrated customer development initiatives, achieving over 10,000 connections through targeted outreach and impactful interviews, fostering invaluable insights and relationshipsConducted thorough research on sales, market trends, and competitor analysis, providing critical data-driven insights that informed pricing strategies and market positioning for sustained competitivenessDeveloped potential partner relationships and led initial negotiation discussions on terms and forecasts, culminating in LOI signingsExpanded social media presence, up to 100 Mln views, and developed content strategiesEngaged with angel investors and VCs for feedbackRepresented the company at major Nordics events like Slush and Arctic15, and participated in relevant online forumsAwarded Business Finland, Ely grants.
  • Chameleoapp
    Founder
    Chameleoapp Nov 2022 - Present
    Helsinki, Uusimaa, Finland
  • Verspeak
    Chief Executive Officer
    Verspeak Jul 2021 - 2024
    Helsinki, Uusimaa, Finland
    Formulated a business development strategy for the EMEA region and managed full P&L responsibilitySecured a Tempo grant from Business Finland in 2022, enhancing product development speed by 15% Oversaw investor relations and represented the startup at key global events (Collision, Web Summit, Slush)Liaised with Business Finland, accelerators and business incubators
  • Verspeak
    Chief Operating Officer
    Verspeak Jul 2020 - Jul 2021
    Implemented management accounting system and CRM, increased efficiency on reports preparation up to 50%, reduced the time it takes to serve customers up to 30%Prepared GTM strategy (EMEA)Took 2nd place in Seedstars World Competition 2020 representing startup VERSPEAKProduced annual operation forecasting report and strategyPresented operational strategy recommendations to the CEO based on the market researchDeveloped SaaS business model
  • Verspeak
    Customer Success Director
    Verspeak Oct 2019 - Jul 2020
    Led the Customers Onboarding, 150 companies Developed Customer Journey Map, NPS increased by 20% within 3 monthsDeveloped pitch deck and implemented key startup metrics dashboard
  • Speakus
    Customer Success Director
    Speakus Oct 2019 - Jan 2020
    Ireland
  • German Centres Worldwide
    Senior Sales Support Manager
    German Centres Worldwide Nov 2017 - Oct 2019
    Organized 200+ successful events (B2B events, conferences, tenants' internal events): full responsibility over preparation the facilities, staffing, supportImproved profit base of the department budget, increased revenue by 40%, full cost responsibilityDeveloped and implemented methods as well as strategies around the acquisition of new target customers within our companies or in customer projectsUpdated and developed standard operating proceduresManaged coworking project feasibility: understanding concept, pricing policy, preparing competitors' analysisCoordinated and liaised with all issues related to PR and marketingLed a successful digitization project for contracts Developed a robust network of partners and multipliers
  • Grand Estimation
    Customer Service Engineer +Key Account Manager
    Grand Estimation Nov 2006 - 2017
    Maintenance of the construction estimating software- Launched and managed clients’ reactivation program for 3500+ clients in Novosibirsk region via CRM system( 1C 8.2)- Engaged new B2B clients and ensured correctness of legal, accounting and delivery processes- Provided renewal sales by contacting existing customers with contracts- Responsible for daily technical support, client care and sales of product for 3500+ customers in Novosibirsk region- Ensuring customer satisfaction, delivering proactive customer service- Last year mainly-holding workshops on software new features, optimization and acceleration customers' work using our software, presentation and tutorials for new clients, developing tutorial editions, holding customers' certification.- Assistance in the organization of regional seminars.-Being responsible for the whole cycle of software maintenance (managing incoming calls and customer service inquiries, daily technical support via remote access, installation, resolving the incidents, service requests at my level and referring them to the appropriate resolver group while still tracking them until resolution)
  • Transumed Gmbh Medizintechnik
    Engineer
    Transumed Gmbh Medizintechnik Jun 2005 - Oct 2006
    Led the design for the perinatal center project and facilitated communication among a range of stakeholders involved in its reconstructio

Elena M. Education Details

  • State University Of Architecture And Civil Engineering
    State University Of Architecture And Civil Engineering
    Expertise And Real Estate Management

Frequently Asked Questions about Elena M.

What company does Elena M. work for?

Elena M. works for Chameleoapp

What is Elena M.'s role at the current company?

Elena M.'s current role is Founder.

What schools did Elena M. attend?

Elena M. attended State University Of Architecture And Civil Engineering.

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