Elena Jiménez Robles Email & Phone Number

Barcelona, CT, ES

Barcelona Y Alrededores, España

• PA tasks as planning the CEOs agenda, scheduling meeting and trips, etc.
• As the office manager I'm in charge of the office providers and also procuring that everything works properly.
• I am also in charge of all the travels, as the travel manager. Booking flights, hotels and anything needed by our employees during their business trips.
• As the Events manager, I've been in charge of the organisation of all the ReviewPro participation in worldwide events respecting our yearly budget. Managing more than 70 events worldwide.I am wearing a lot of hats.

Atenea Barcelona Aparthotel****

• Reservations manager.
• In charge of reviewing rates and availability when the Revenue Manager was out of the office.
• Keep in contact with our main clients, updating waiting list and all request types.
• Corporate reservations and groups, be the one in touch with them and make sure the experience was excellent.

Barcelona Area, Spain

• I was in charge of the Account Managers handling our direct clients. At the Online Distribution department our clients were OTAs and wholesalers mainly. One of the main tasks was to be the main bridge between our.
• Following up any issue, question or doubt our clients might have.
• I learned a lot about XML language in order to give support to our clients and their main issues.
• Create promotions to motivate the sales per destination.
• Give the personal touch in every account, making them feel always our main priority.

• Reservations manager.
• Communicate to kitchen and the Chef the new groups and all the details in their requests.
• Improve customer loyalty and try to get new ones.
• Decorate the reception to make it more welcoming.

• Reservations manager.
• Communicate to kitchen and the Chef the new groups and all the details in their requests.
• Improve customer loyalty and try to get new ones.
• Decorate the reception to make it more welcoming.

• Managing local small accounts and being responsible for the growth of this market.
• Keep in contact with all the clients and review the market segments in the sales department (leisure, groups and corporate).
• Combine efforts with catering department to deliver the best experience possible to our clients.
• Create and present promotional packages.
• Managing the relationship with wholesalers.
• Negotiate, plan, organize with other departments and develope BEOs

Bachelor'S Degree, Tourism And Travel Services Management

Management Training, Internship

I did a management training of 4 months in a Real hotels & resorts hotel, the one they have at Doral, Miami. The first 2 months were to.

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