Elena Vasquez Email and Phone Number

• Front lines of communication between OpTech and its biggest client, a worldwide healthcare organization• Primary support to 11-member team working on account: Account Manager, Associate Account Manager, Healthcare Practice Lead Consultant, and eight recruiters: five IT recruiters, one healthcare recruiter, and two professional recruiters• Document manual processes for OpTech's top client to allow knowledge transfer of account-specific information between team members which increases team flexibility and productivity• Leveraged a no-cost, single point-of-data collection document from manual notes by individual team members on their assigned territory for all of Optech's Clients, to a limited-accessed, shared-drive solution for up-to-date data repository and mining, which increases data value to team members and data accessibility to senior leadership• Access Our Client’s internet-based VMS to obtain information to create accessible, uniformly formatted, and highly-detailed job orders used by multiple internal and external parties for sourcing.• Enter job order information into our in-house, internet-based applicant tracking system (ATS)• Reformat resumes and submit bids into Our Client's VMS accurately and on deadline• Maintain documentation on all job orders released by Our Client and every candidatesubmitted to each job, using Google Sheets, which allows authorized team members to access live data from any computer or mobile device while in the office or in the field• Maintain ATS database integrity with updates and audits• Accept offers and process new hire information• Provide monthly interview activity reports to Our Client• Provide solutions and follow through until issues are resolved

• Trained and mentored four other data entry personnel, two local and two located in Mexico, via MS Outlook group webinars, one-on-one training sessions and database audits. • Created and updated the staff’s training manual which included process driven documentation for each client. • Communicated daily with in-house supplier and IT managers to ensure database integrity, to streamline processes and to provide front-line support to recruiters and account managers.• Managed database and data entry personnel proficiently while every quarter continuing to enter the most error-free job orders from high-profile clients into our database and website accurately and on deadline, which required great attention to detail, excellent writing, proofreading skills and the ability to quickly evaluate and prioritize high volumes of critical information from our clients.

• Balanced two pivotal roles as Receptionist and Business Support Representative. As Receptionist, utilized professionally polished customer service skills as the corporate face on the front lines of communication while operating a multi-line phone system for a staff of nearly 100 people within 10 departments and greeting guests in a friendly and professional manner• Continuously received, “Exceeds Expectations,” ratings for excellent customer service skills on yearly performance reviews• Executed error-free data base entries and website job postings accurately and on deadline in dual role as Business Support Representative, while updating manual for documentation and for backup personnel• Generated daily morning reports, utilizing database and MS Excel, booked meeting rooms via Outlook Calendars and formatted CareerBuilder resumes for database using MS Word

LaSalle Bank Headquarters• Data Entry Specialist (Aug. 2007 – Oct. 2007): Loaded financial statements into the bank’s database.• Typist for the Dictation Services Department (Dec. 2006- Aug. 2007): Dictated voice mails into the bank’s database.• Anti-Money Laundering Investigator (July 2006 – Dec. 2006): Reviewed hundreds of the bank’s files in preparation for a federal review to ensure compliance with the anti-terrorism law, the Patriot Act.

• Receptionist / Customer Support Specialist (July 2005 – July 2006): Greeted guests, operated a multi-line phone system, conducted on-camera interviews, and edited the footage onto video profiles.• Video Library Technician (September 2004 – July 2005): Edited and transferred hundreds of video interviews from video tapes onto the company’s website.• Call Center Specialist (Sept. 2003 – Sept. 2004): Conducted cold calls, encouraging local singles to join the Michigan-based dating service, routinely meeting monthly quota.

• Garnered an unprecedented amount of front-page newspaper publicity for opening week and throughout the 7-weekend festival.• Hosted media day, inviting nearly 100 journalists to a sneak preview of the show.• Coordinated corporate-sponsored events.

• Gregory & Reiter, P.C. Attorneys and Counselors at Law, Farmington Hills, MI• Hometown Mortgage, Livonia, MI• University Liggett School, Grosse Pointe Woods, MI

Covered politics and crime. Also wrote general interest, features and arts & entertainment stories.

Covered politics and crime. Also wrote general interest, features and arts & entertainment stories.

Several stories reprinted by major newspapers across the country, such as the Chicago Tribune, the St. Louis Post-Dispatcher and the San Antonio Express-News via the Associated Press news wire service.

Wrote profiles, features and arts & entertainment stories.

Wrote news, features and arts & entertainment stories

Phoned in stories to rewrites in the newsroom of the century-old news wire service from crime scenes in the city streets of Chicago.

Wrote general interest stories for the Metro desk.

Covered the teacher's strike on the first day of school, also covered crime, features and arts & entertainment stories.

Oversaw the end-to-end production of the bi-weekly, managed a staff of 15 student writers, photographers and page designers, six of whom won awards that year from the Michigan Community College Press Association for their stories and newspaper design.

• Thrived in high-pressure sales department, typed and dispersed carbon-copied correspondence, memoranda, catering menus, rooming lists and contracts to clients and staff departments.• Functioned as liaison between clients and staff to assist in the end-to-end facilitation of events, such as weddings, family reunions and conventions at the four-star hotel.• Daily communication with Executives, in particular, the General Manager, the Director of Catering and the Director of Sales.