Proactively oversaw billing portfolios for clients, achieving a significant reduction of over $500,000 in departmental bad debt through strategic management and targeted interventions.Executed weekly and monthly audits of billing quality data, meticulously compiling and analyzing data to generate customized reports. Diligently examined billed revenue buckets and demonstrated a keen ability to research and resolve billing discrepancies, ensuring accuracy and financial integrity.Spearheaded the development of Standard Operating Procedures (SOPs) for clients in collaboration with Senior Leadership, identifying and implementing process improvements that enhanced operational efficiency and client satisfaction.Demonstrated adept management of ad hoc requests and special projects, showcasing effective prioritization through scheduling and calendar management.Successfully navigated diverse tasks precisely, contributing to the seamless execution of daily operations.

Elevated client satisfaction by delivering personalized support, empowering clients to make informed life choices, and optimizing program benefits. Achieved a 60% reduction in the risk of eviction, foreclosure, and homelessness, demonstrating a commitment to improving the lives of those served.Organized weekly meetings with the organization's Director, actively contributing to discussions on the strategic allocation of Program Grant Funds. Ensured judicious use of resources, optimizing the impact and reach of the program's initiatives.Cultivated a collaborative work environment by implementing an open-door policy for team members. Encouraged proactive discussions on opportunities for improvement within the program, fostering a culture of continuous enhancement and innovation.

Thoroughly scrutinize reported suspicious activity and generate case management reports for suspected fraud.

Reviewed all documents related to Purchase Mortgages, including Purchase Agreements, Counter offers, and Disclosures. Ensured compliance with government and company guidelines by verifying the terms on the documents.

Collaborated with underwriters to review client documentation, analyze problems, and evaluate solutions to approve mortgage loans.Ensured compliance with current company and government regulations by reviewing and updating loan files.Optimized pipeline efficiency by monitoring and prioritizing daily tasks through scheduling and calendar management.

Conducted a thorough review of credit and income documents before underwriting loan.Efficiently managed FHA Case Numbers using FHA Connection.Assembled mortgage subordination packages and dispatched them to multiple lenders.