Throughout my career, I’ve led and scaled 𝐁2𝐁 𝐚𝐧𝐝 𝐁2𝐂 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐬, driving excellence across all aspects of Service—pre-sales, onboarding, support, success, and professional services—across 10+ companies in the U.S. and internationally. My passion lies in building high-performing teams that consistently deliver exceptional CSAT and employee engagement, seamlessly translating vision into execution.𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: • 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐝 𝐚 96% 𝐫𝐞𝐧𝐞𝐰𝐚𝐥 𝐫𝐚𝐭𝐞 on $102M ARR as Akamai’s first VP of Service Delivery, during the early days of SaaS and recurring revenue models. • 𝐁𝐨𝐨𝐬𝐭𝐞𝐝 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐛𝐲 60% (to 40% of sales) with a 72% gross profit margin, driving profitability at OILspace. • 𝐒𝐜𝐚𝐥𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐭 𝐚𝐢𝐫𝐒𝐥𝐚𝐭𝐞, reducing costs by 70% while supporting a user base that quadrupled to over 1M.From my early consulting days, the 𝐭𝐢𝐦𝐞-𝐪𝐮𝐚𝐥𝐢𝐭𝐲-𝐜𝐨𝐬𝐭 𝐭𝐫𝐢𝐚𝐧𝐠𝐥𝐞 was a key framework in negotiations with clients and CEOs, a reminder of the inherent trade-offs: "Yes, you can have it faster, but that means trimming features or adding resources." These candid conversations were challenging but essential to building sustainable solutions.Today, I’m inspired by the transformative potential of 𝐀𝐈 to reimagine these trade-offs. AI unlocks opportunities to deliver value faster, enhance customer experiences, and drive efficiency while fostering team-wide innovation. With traditional barriers dissolving, new questions arise: Which AI applications deliver measurable ROI today? What service models and customer experiences will define the future?I am interested in working with 𝐯𝐢𝐬𝐢𝐨𝐧𝐚𝐫𝐲 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐧𝐠 𝐀𝐈 𝐢𝐧𝐭𝐨 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, shaping the future of the industry and setting new standards for innovation and impact.
Listed skills include Strategy, Saas, Professional Services, Customer Success, and 20 others.
