Elena K. Email & Phone Number

Falls Church, Va, Us

Falls Church, Va, Us

Vienna, Virginia, United States

Provide ongoing support to a team of 11 financial advisors, including, but not limited to:- new client onboarding- preparing, processing, and tracking paperwork for new and existing clients- error-free money movements (wires, distributions, capital calls, etc.)- act as a liaison between firm and custodians- ensure compliance with all regulatory guidelines- research and resolve account related issues in a timely mannerData & Systems Management:- CRM Administrator for the firm (Salesforce/Elements)- Reports & Dashboards - Tamarac- DocuSign

Lake Charles, Louisiana Area

Penn National Gaming, Inc. is an American operator of casinos and racetracks, based in Wyomissing, Pennsylvania. It operates 43 facilities in the United States and Canada.• Managed long- and short-term planning for all functions of Direct Marketing department, including analysis of product and market opportunities, program effectiveness, and development of strategies to ensure adequate level of guest satisfaction and achievement of established market-share goals • Researched database information to identify customer demographics and behavioral patterns • Evaluated performance of programs by analyzing and interpreting data and reports to improve operations and most efficiently allocate resources • Identified opportunities for incremental revenue growth by analyzing existing offers and conceptualizing future A/B testing • Conceptualized and implemented successful retail-related promotions and offers • Optimized communications with corporate Shared Services Center to ensure proper execution of property’s marketing campaigns • Assisted with the development of all departmental Pro-formas and Post-formas associated with promotions, events, and entertainment • Managed Direct Marketing annual budget of ~$1 million

Maryland, United States

MGM Resorts International is an S&P 500® global entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings.• Supported the initiatives of the regional properties by managing and performing database marketing strategies with complete tracking of direct marketing mailings and email deployments, including campaign build, list generation, and copy editing• Designed and documented dashboards and reports to alert business units to monitor business status and fluctuations• Analyzed marketing promotion results to establish incremental lift and response, while providing targeting recommendation based on results• Collaborated with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures• Optimized customer reinvestment and maximized revenue to support ROI, special events, promotions, entertainment, customer development, and direct marketing initiatives through test and learn, strategy meetings• Performed A/B testing to understand promotions profitability • Managed player development activities by tracking Account Executives' production, maintaining CRM reporting and tracking of CRM task execution • Oversaw team members for training, offer setup, and problem solving with promotions issues, and assured current Quality Control (QC) procedures were maintained• Maintained a working knowledge of changing data access techniques and methodologies, including required query languages, computer systems, and applications for database marketing• Oversaw the execution of direct mail and e-mail promotions with direct reports, including creative design, copywriting, editing, full print production, and mailing initiatives with printer/mail house

Maryland, United States

• Responsible for increasing gaming revenue through telemarketing the players with the objective of increasing visitation, as well as building and maintaining relationships with players with the goal of further developing brand loyalty and MGM National Harbor visitation of targeted customer base• Identified, developed, and sustained the quality of working relationships with domestic and international casino guests• Grew rated play, making reinvestment judgments based on customer average daily spend and qualifying them for better offers to gain loyalty• Promoted special activities by attending special events and participating when needed and via personal and telephone contact• Answered all guest queries as well as those of team members, offering solutions of customer complaints, and taking care of all appropriate internal controls and reporting necessities

Washington, District Of Columbia, United States

Centered in Downtown Washington, DC, The Hay-Adams is one of the city's most famous landmarks and most iconic luxury hotels.• Reviewed and worked on continued improvement opportunities to improve company sales literature, company sales presentations, website, and advertising material• Performed and managed offer loading system (Special Events and Promotions) to the POS system for efficient execution of customer offer redemption • Created and presented room sales and catering reports to the executives to give them high level business insights through Opera and Salesforce• Marketing: promoted the property via social networks, assisted in developing special offers and press releases• Administrative support: typed, filed, answered phones and distributed mail• Ensured that the sales inquiry process is conducted in a timely manner that meets internal SOP’s and customer satisfaction• Managed the timely production of contracts internally and progress their status with the client

Washington, District Of Columbia, United States

Coordinated all dining and meeting reservations for The Lafayette, a high-end restaurant in the Hay-Adams Hotel, as well as special events for the Top of the Hay, a rooftop terrace venue space