Resolving complex escalated calls, social media posts, and correspondence accurately and compliantly, creatively balancing customer needs and expectations while preserving the company's image, goodwill, and profitability. Providing superior internal customer service to Customer Care Representatives helping them resolve or find information to resolve customer issues.Handling guest disability compliance concerns in the role as a Corporate Complaints Resolution Official. Researches and responds to inquiries from the legal department and assists risk management with insurance claims. Fostering good relations and team morale by engaging employees, coaching and mentoring, and leading by example.Providing backup assistance to Customer Care Representative I or II as needed.Responding to guest correspondence and phone calls referred from executive leadership.Acting as lead investigator on guest incident team

Providing superior customer service to Alaska Airlines' customers, by offering accurate information and creative resolutions to customer inquiries, complaints, and requests for assistance.Handling tier I level responsibilities:Handling incoming calls from customers in a prompt and courteous mannerHandles written correspondence with customers and other departments as needed.Researching and resolving customer issues, keeping accurate records of interactions.Escalates complex calls requiring a higher level of problem resolution to Customer Care Representative II or Customer Care Specialists.Promoting strategic partnerships by educating customers about Alaska marketing promotions and program benefits.Maintaining records of customer problems and reports that information to the appropriate areas for correction.Identifying problems, which may be critical to web site operation, and reports them to the Supervisor.Conveying knowledge to customers of the Alaska Airlines Mileage Plan, web site, and the internet as a whole.Performing other/related duties as assigned or as the situation dictate.

Provide instructional support including, one-on-one tutoring, assisted with classroom management, and instructional support services under the direct supervision of a qualified teacher. Providing back office support functions in roles such as Office Manager or Assistant.

Provide complex travel consultations to a wide variety of clientele, with travel requirements ranging across both domestic and international travel. Ensured the highest level of customer satisfaction for both the booking and travel experience. Maintained a high percentage of repeat customers, as well as growing individual booking size. Obtained specializations in Disney, Hawaii, and Caribbean travel from the respective organizations or tourist boards.

Supporting chair using a variety of project management, communications, business development, scheduling, correspondences and organizational skills.

As a Co-President of the PTA, was responsible for numerous committees and managing chair people, as well as a variety of social functions and fundraisers for the benefit of the school, children, teachers and parents.

ACS is an organization created to represent the needs of children in the Auburn School District. We are an advocate for ballot measures and legislation to help meet the children's educational needs.

Managed the daily operations of the office including working closely with all the vendors.Responsible for the maintenance of all the office equipment. Assisted with the preparation of proposals for various projects. Responsible for maintaining business correspondences including brochures, business cards, certificates, presentations, marketing proposals, and spreadsheets.

Processed all the daily accounting operations activities included general ledger, accounts payable, accounts receivable, collections and bank reconciliation. Complied and tracked all employee expense reports. Prepared patient and insurance company billing, account reconciliation and bookkeeping. Managed patient documentation Negotiated with customers on successful resolution of account balances.

Manage a project to expand a business investment into a new regional division. Project involved coordination between 30 stakeholders based out of Canada and the United States. Arrange domestic and international travel for staff.Complied and tracked all employee expense reports.Responsible for business correspondences and presentations.

Designed layout, format and content for all business documents including brochures, business cards, certificates, employee handbooks, presentations, marketing proposals, newsletters, spreadsheets, graphics, databases and websites.Updated training materials, orientation presentation, policy and procedure manuals and employee handbooks.Maintained complete personnel/employee hiring records for organization including screening and training new employees.Accountable for the management of Fullman College, an internal continuing education program, including scheduling courses, materials preparation, instructor liaison, instructor and student certification and tracking.Streamlined processes that gather and track information related to job safety reporting. Increased accuracy of safety reports by 100%.Assisted with the design of several company wide databases, tracking items such as suppliers, employee information, inventory of corporate gifts, and employee safety awards. Provided technical designer with data structure specifications.Manage company’s intranet Web page, including updating all page information including writing HTML in the design of new Web pages.Planned numerous employee morale events.

Responsible for managing a multi-county health care program. Duties included management of eight part-time student workers and office operations portion of the program budget.