Elena Reed Email & Phone Number

Dallas, Texas, United States

• Analyze claim-related data and synthesize professional reports to make recommendations for clients.
• Identify, analyze, and resolve complex issues pertaining to personalized identity theft or fraud; byconducting reviews and researching evidence.
• Offer support to enterprises and individuals on assessing the impact of data vulnerabilities and offercollaborative solutions.
• Promptly escalate any legal or breach compliance issues to third-party vendors.
• Provide case analyses and consultation based on triggering events.
• Deliver secondary support to multiple chat lines of 50+ employees for Kroll’s international support center.

Dallas/Fort Worth Area

• Awarded top-selling attendant Summer of 2016 at JadeWaters Resorts.
• Acknowledged for outstanding performance in generating the highest tips.
• Served as lead trainer for J1 student program.
• Recognized as the top one percent of attendants chosen to host VIP clients.
• Met specific customer needs to ensure guest satisfaction.
• Monitored inventory levels and ensure the stocking of all necessary materials.

• Lead in the engagement of customers/clients via inbound calls, emails, and text messages sent to the Pella DFW corporate office to provide initial information of services and products, while handling various requests.
• Manage the scheduling and appointment setting for 25 sales representatives and confirm/coordinate over 45 daily appointments to ensure customer needs are met.
• Conduct cold calls to provide assistance and guidance to customers, while assisting sales teams in the generation of leads; consistently meet/exceed monthly metrics goals.
• Proactively process service requests, schedule service appointments based on customer product, time and labor requirements, and provide quotes to customers.
• Update customer files per contact, research any parts needed, and ensure parts ordered for service tasks are accurate; resolve customer complaints regarding product and service; escalate as needed.
• Process customer payments, complete confirmation process with time/date of appointment, and place calls to customers after completion to ensure customer satisfaction and service excellence.

Irving, Texas

• Partnered in driving all aspects of events, to include planning, coordination, budgeting, pre-event logistics, set-up/breakdown, staff workload delegation/assignment, and onsite management/execution for a variety of.
• Successfully secured new clientele and generated over $48K in monthly sales revenue; substantially improved business growth by adding $23K+ in revenue and an average of 4 clients per month.
• Facilitated pre and post-event meetings; analyzed post-event evaluations and notes in order to identify and resolve areas of weakness in order to continuously drive event success.
• Managed the design and development of a high impact and persuasive venue marketing video used to promote various services, event packages, products, and client testimonials.
• Monitored event activities to identify trends and best practices; measured impact of specific actions, identified and addressed issues, and adjusted plans as needed to ensure event success.
• Conducted weekly onsite bar audits to ensure bar and staff were prepared for all occasions.