Elena Reed Email & Phone Number

Dallas, Texas, United States

• Analyze claim-related data and synthesize professional reports to make recommendations for clients.• Identify, analyze, and resolve complex issues pertaining to personalized identity theft or fraud; byconducting reviews and researching evidence.• Offer support to enterprises and individuals on assessing the impact of data vulnerabilities and offercollaborative solutions.• Promptly escalate any legal or breach compliance issues to third-party vendors.• Provide case analyses and consultation based on triggering events.• Deliver secondary support to multiple chat lines of 50+ employees for Kroll’s international support center.

Dallas/Fort Worth Area

• Awarded top-selling attendant Summer of 2016 at JadeWaters Resorts.• Acknowledged for outstanding performance in generating the highest tips.• Served as lead trainer for J1 student program.• Recognized as the top one percent of attendants chosen to host VIP clients.• Met specific customer needs to ensure guest satisfaction.• Monitored inventory levels and ensure the stocking of all necessary materials.

Lead in the engagement of customers/clients via inbound calls, emails, and text messages sent to the Pella DFW corporate office to provide initial information of services and products, while handling various requests, inquiries and complaints, setting appointments, and directing calls to various other departments.• Manage the scheduling and appointment setting for 25 sales representatives and confirm/coordinate over 45 daily appointments to ensure customer needs are met.• Conduct cold calls to provide assistance and guidance to customers, while assisting sales teams in the generation of leads; consistently meet/exceed monthly metrics goals.• Proactively process service requests, schedule service appointments based on customer product, time and labor requirements, and provide quotes to customers.• Update customer files per contact, research any parts needed, and ensure parts ordered for service tasks are accurate; resolve customer complaints regarding product and service; escalate as needed.• Process customer payments, complete confirmation process with time/date of appointment, and place calls to customers after completion to ensure customer satisfaction and service excellence.

Irving, Texas

Partnered in driving all aspects of events, to include planning, coordination, budgeting, pre-event logistics, set-up/breakdown, staff workload delegation/assignment, and onsite management/execution for a variety of corporate, private and social-based events via oversight of events team.• Successfully secured new clientele and generated over $48K in monthly sales revenue; substantially improved business growth by adding $23K+ in revenue and an average of 4 clients per month.• Facilitated pre and post-event meetings; analyzed post-event evaluations and notes in order to identify and resolve areas of weakness in order to continuously drive event success.• Managed the design and development of a high impact and persuasive venue marketing video used to promote various services, event packages, products, and client testimonials.• Monitored event activities to identify trends and best practices; measured impact of specific actions, identified and addressed issues, and adjusted plans as needed to ensure event success.• Conducted weekly onsite bar audits to ensure bar and staff were prepared for all occasions.