Elena Ruggiero Email & Phone Number

Adelaide, South Australia, Australia

Australia

Adelaide, Australia

Key Responsibilities Provide high level service to Clients and Contractors via Phone and Email Reception ie: Greeting Clients and distribution of mail Maintain office stationary and client equipment orders Invoicing Clients Basic Photoshop Data Entry, typing, collating, binding and copying etc Provide New Staff training in systems and procedures Maintain a high standard of work quality, productivity and efficiency Excellent time management and organisation Organise staff daily workloads for the team Call centre experience Answer incoming calls from Potential Clients, Existing Clients and Contractors Collate daily reports and statistics from a database First point of contact for the Client Services team member enquiries Manage staff to assist other departments Provide technical and administration assistance to the Projects and Testing teams Build and test Rapid Global systems and processes – Form and Document Builder/E-Forms Help identify system errors and report to the technology team this includes testing and troubleshooting errors Electronic and hardcopy filing Use of Microsoft Office Suite ie: Outlook, Word, Excel and Powerpoint Assisting Projects team with Client projects and Implementations Report to Management and attend daily Management meetings

Adelaide, Australia

Process administration work within contracted service standards across a range of areas including contributions to member's accounts, member and employer applications and contibutions, and benefits into member accounts. Take minutes, write and implement new procedures and processes, and conduct file data cleansing. Key outcomes include: received numerous rewards for preparing and providing training to colleagues on new systems, processes and procedures; assisted interstate teams with excess work loads; and consistently recognised for providing high levels of support in often high pressure situations.

Adelaide, Australia