Elena Townsend Email & Phone Number

Tucson, Arizona, United States

Project Management:Manage timelines, updates, and milestones for various project types, including website design, visual identity, branding, work orders, and support requests.Review incoming creative contracts for scope and budget, assigning project teams based on specifications and team availability.Budget Oversight:Ensure receipt of all XD budget and communicate appropriately if any discrepancies arise.Work closely with the Director of Operations to review and… Show more Project Management:Manage timelines, updates, and milestones for various project types, including website design, visual identity, branding, work orders, and support requests.Review incoming creative contracts for scope and budget, assigning project teams based on specifications and team availability.Budget Oversight:Ensure receipt of all XD budget and communicate appropriately if any discrepancies arise.Work closely with the Director of Operations to review and report on key project financial data.Workflow Coordination:Import project tickets related to contract line items, assigning them to the appropriate team members, and providing updates throughout the project lifecycle.Regularly review timelines and team capacity, taking necessary actions to ensure timely project delivery.Strategy and Collaboration:Review sales leads and websites in preparation for internal strategy meetings ahead of project kickoff.Collaborate with other project managers in CMS and Professional Services to streamline communication and processes.Problem Solving:Find effective solutions for unplanned deviations that may occur during the course of a project.Utilize agile project management software to synthesize project and capacity data, ensuring efficient project tracking and reporting.Communication and Reporting:Coordinate milestone meetings and presentations, keeping internal and client calendars aligned.Regularly meet with designers and Art Directors to check on project progress and preparedness.Scope Management:Provide scopes for work order requests in the early stage of the sales process.Develop and maintain a scope library to facilitate easier scoping for future projects.Collaborate on a scope process and develop Service Level Agreements (SLAs) aligned with business goals.Collaboration with Leadership:Report to the Director of Operations, collaborating frequently to review and analyze key project data. Show less

Tucson, Arizona Area

Project Management:Efficiently managed 25-30 web projects concurrently, ensuring timelines and deliverables were met.Collaborated with cross-functional teams, including designers, developers, and content creators, to drive successful project outcomes.Client Communication:Served as the sole point of contact for clients, maintaining clear and consistent communication from project initiation to post-launch support.Understood and interpreted client needs, providing… Show more Project Management:Efficiently managed 25-30 web projects concurrently, ensuring timelines and deliverables were met.Collaborated with cross-functional teams, including designers, developers, and content creators, to drive successful project outcomes.Client Communication:Served as the sole point of contact for clients, maintaining clear and consistent communication from project initiation to post-launch support.Understood and interpreted client needs, providing proactive updates and addressing inquiries promptly.Project Documentation:Developed comprehensive project documentation, including web research, wireframes, and design and development briefs, ensuring alignment with client expectations and project goals.Created and maintained project timelines, milestones, and status reports.Client Diversity:Adapted communication and project management approaches to cater to the diverse needs of clients, including small and medium-sized businesses as well as influencers/entrepreneurs.Fostered strong relationships with clients, understanding their unique goals and vision for their web projects. Show less

Tucson, Arizona Area

Presales Consulting:Collaborate with the ADP Sales team to understand client requirements and provide effective presales consulting services.Conduct in-depth analysis of prospective clients' business processes and challenges to align ADP Workforce Now solutions with their needs.Software Demonstrations:Lead engaging and informative software demonstrations of ADP Workforce Now, showcasing its features and benefits to potential clients.Clearly articulate the value… Show more Presales Consulting:Collaborate with the ADP Sales team to understand client requirements and provide effective presales consulting services.Conduct in-depth analysis of prospective clients' business processes and challenges to align ADP Workforce Now solutions with their needs.Software Demonstrations:Lead engaging and informative software demonstrations of ADP Workforce Now, showcasing its features and benefits to potential clients.Clearly articulate the value proposition of the software, addressing client concerns and questions during the demonstration.Customization and Configuration:Work closely with clients to understand their unique business requirements and tailor demo environments accordingly.Customize and configure ADP Workforce Now to demonstrate its adaptability and scalability based on specific client needs.Technical Expertise:Maintain a deep understanding of ADP Workforce Now features, updates, and industry trends to effectively communicate its capabilities to clients.Stay informed about competitor solutions and industry best practices to enhance the quality of presales consulting.Collaboration and Communication:Foster strong communication and collaboration with internal teams, including Sales, Product Development, and Implementation, to ensure seamless client engagement.Provide constructive feedback to the product development team based on client interactions and market insights. Show less

Tucson, Arizona

Bachelor’S Degree, International/Global Studies

Education record

Bachelor’S Degree, International Relations And Affairs