Christopher Lee Email & Phone Number

New York, NY, US

New York, New York, United States

* Handled communication, compliance, and data processing requirements for a large wage parity book of business.* Designed and implemented process improvements regarding data integrity and timely delivery.* Engineered future-facing software solutions for data warehousing and analysis* Advised and contributed to regulatory and tax filings

New York City

• Developed a scalable Access-based reporting and recordkeeping solution for tracking time series data for a large portfolio of jumbo prime mortgages
• Identified client reporting and auditing requirements and implemented custom software to address internal needs
• Produced robust validation and error remediation logic for maintaining data integrity when importing data from external vendors
• Performed credit and regulatory due diligence for prime jumbo home loans in compliance with federal mortgage and lending law, including full underwriting and documentation review
• Monitored and reported compliance and credit risk factors for loans held in portfolio
• Responsible for coordination with internal and external risk review parties and partners

Grinnell, IA

• Conducted UX research, design, and testing for iOS/Android apps aimed at college students
• Coordinated with developers to ensure satisfaction of end-user requirements and preferences

Grinnell, Iowa

• Provided customer service and technical support for the student-run helpdesk at Grinnell College
• Performed triage and troubleshooting on various hardware and software problems across mobile and desktop platforms

Grinnell, Iowa

• Managed student/staff helpdesk personnel, scheduling, policy, and day-to-day operation
• Handled service call escalations on high priority and aged tickets
• Sharply decreased average ticket turnaround time by streamlining intake and prioritization routines
• Coordinated policy for the TC Corps and the professional Information Technology Services staff
• Designed and administered training curriculum and certifications for helpdesk work

Grinnell College

• Managed the training and oversight of Technology Consultant Trainees at Grinnell College
• Ran weekly trainings and produced educational and reference material
• Conducted hiring interviews and end-of-training certification tests

Reston, VA

Helped produce and maintain virtual machine environments for automation testing of a mobile enterprise device management platform.

Reston, VA

Tested mobile enterprise security platform on a variety of handesets and tablet devices.

Grinnell

Authored articles for the Features and News sections of the Scarlet & Black, Grinnell College's student newspaper. Ran a bi-monthly technology advice column.

Bachelor Of Arts - Ba, Economics, Policy Studies

Activities and Societies: The Scarlet & Black, Technology Consultants Corps, Mock Trial

High School, Computer Science