* Handled communication, compliance, and data processing requirements for a large wage parity book of business.* Designed and implemented process improvements regarding data integrity and timely delivery.* Engineered future-facing software solutions for data warehousing and analysis* Advised and contributed to regulatory and tax filings

• Developed a scalable Access-based reporting and recordkeeping solution for tracking time series data for a large portfolio of jumbo prime mortgages• Identified client reporting and auditing requirements and implemented custom software to address internal needs• Produced robust validation and error remediation logic for maintaining data integrity when importing data from external vendors• Performed credit and regulatory due diligence for prime jumbo home loans in compliance with federal mortgage and lending law, including full underwriting and documentation review• Monitored and reported compliance and credit risk factors for loans held in portfolio• Responsible for coordination with internal and external risk review parties and partners

• Conducted UX research, design, and testing for iOS/Android apps aimed at college students• Coordinated with developers to ensure satisfaction of end-user requirements and preferences

• Provided customer service and technical support for the student-run helpdesk at Grinnell College• Performed triage and troubleshooting on various hardware and software problems across mobile and desktop platforms

• Managed student/staff helpdesk personnel, scheduling, policy, and day-to-day operation• Handled service call escalations on high priority and aged tickets• Sharply decreased average ticket turnaround time by streamlining intake and prioritization routines• Coordinated policy for the TC Corps and the professional Information Technology Services staff• Designed and administered training curriculum and certifications for helpdesk work

• Managed the training and oversight of Technology Consultant Trainees at Grinnell College• Ran weekly trainings and produced educational and reference material• Conducted hiring interviews and end-of-training certification tests

Helped produce and maintain virtual machine environments for automation testing of a mobile enterprise device management platform.

Tested mobile enterprise security platform on a variety of handesets and tablet devices.

Authored articles for the Features and News sections of the Scarlet & Black, Grinnell College's student newspaper. Ran a bi-monthly technology advice column.