Eleni Lambrou Email & Phone Number

Athens, Attiki, Greece

Athens, Attiki, Greece

• Leading the product strategy and development for the Search Team at Skroutz, a dynamic role that involves overseeing the entire product lifecycle.• Collaborating closely with cross-functional teams, including engineers, designers, and data scientists, to ensure seamless integration of search features and improvements.• Spearheading initiatives to enhance search relevance, user experience, and overall product performance, contributing to increased user engagement and satisfaction.•… Show more • Leading the product strategy and development for the Search Team at Skroutz, a dynamic role that involves overseeing the entire product lifecycle.• Collaborating closely with cross-functional teams, including engineers, designers, and data scientists, to ensure seamless integration of search features and improvements.• Spearheading initiatives to enhance search relevance, user experience, and overall product performance, contributing to increased user engagement and satisfaction.• Utilizing data-driven insights and user feedback to identify opportunities for optimization and innovation in search functionalities.• Managing the prioritization of features, backlog, and release cycles, aligning product development with business goals and customer needs.• Playing a key role in the agile development process, fostering a collaborative and iterative approach to product delivery.• Engaging with stakeholders to gather requirements, communicate product updates, and align on strategic objectives for the Search Team.• Keeping abreast of industry trends and competitive landscape to inform product decisions and maintain Skroutz's position as a leader in the market.• Actively participating in user testing and research to validate product hypotheses and refine search algorithms for optimal performance. Show less

• Collaborated with leadership to develop comprehensive product roadmaps, aligning strategic objectives with user needs and market demands to deliver significant user value.• Spearheaded user research initiatives, conducting interviews and user testing sessions for various tools and features utilized by shipping professionals, resulting in actionable insights and improvements.• Worked closely with Customer Support, Sales, and Account Managers to identify user pain points and… Show more • Collaborated with leadership to develop comprehensive product roadmaps, aligning strategic objectives with user needs and market demands to deliver significant user value.• Spearheaded user research initiatives, conducting interviews and user testing sessions for various tools and features utilized by shipping professionals, resulting in actionable insights and improvements.• Worked closely with Customer Support, Sales, and Account Managers to identify user pain points and opportunities, fostering a cross-functional approach to product development.• Played a pivotal role in the design, development, and launch of a new vertical and a specialized solution for the Shipping Ops market segment, leading to successful go-to-market strategies and enhanced product offerings.• Actively engaged in the end-to-end product lifecycle, from concept to delivery, ensuring seamless collaboration between design, development, and other key stakeholders.• Prioritized and communicated product requirements effectively, ensuring alignment with business goals, user needs, and market trends.• Leveraged a customer-centric approach to inform product decisions, incorporating feedback and insights to continually refine and enhance product offerings.• Demonstrated strong project management skills in overseeing the successful execution of product initiatives, meeting deadlines, and achieving key milestones.• Maintained a proactive approach to stay informed about industry trends, emerging technologies, and competitor activities, contributing to the strategic positioning of products within the market. Show less

Athens, Greece

• Efficiently streamlined multi-channel user feedback channels, consolidating valuable insights that significantly informed Product Managers and Designers on user needs and preferences.• Successfully reorganized and maintained the localization library, implementing a crowdsourced translation approach with PO editor for improved efficiency and accuracy.• Actively participated in Scrum ceremonies, shadowing the Product Manager, and quickly transitioned to a leadership role within six… Show more • Efficiently streamlined multi-channel user feedback channels, consolidating valuable insights that significantly informed Product Managers and Designers on user needs and preferences.• Successfully reorganized and maintained the localization library, implementing a crowdsourced translation approach with PO editor for improved efficiency and accuracy.• Actively participated in Scrum ceremonies, shadowing the Product Manager, and quickly transitioned to a leadership role within six months, demonstrating a rapid learning curve and strong adaptability.• Took the initiative to create detailed feature specifications and requirements, contributing to the development process by drafting clear and comprehensive acceptance criteria.• Collaborated closely with cross-functional teams, translating user requirements into actionable development tasks and ensuring alignment with overall product goals.• Played a key role in bridging the communication gap between development teams and stakeholders, fostering a cohesive and collaborative work environment.• Demonstrated a commitment to continuous improvement by staying informed about industry best practices, emerging trends, and incorporating relevant insights into product development strategies. Show less

San Francisco Bay Area

•Provided adept B2B chat and email support to ensure seamless assistance for clients.• Authored comprehensive internal articles and educational materials tailored to customer needs.• Collaborated seamlessly with Engineering and Product teams to swiftly address and resolve technical issues, enhancing overall customer satisfaction.

Wildwood, New Jersey, United States

• Managed and coordinated all daily operations to ensure seamless functioning throughout seasonal operations, covering staffing, customer service, and inventory management.• Developed and implemented cost-effective strategies to boost profitability without compromising quality, focusing on efficient resource allocation, pricing tactics, and seasonal inventory control.• Oversaw team in providing outstanding customer service, cultivating a welcoming environment, and ensuring guests… Show more • Managed and coordinated all daily operations to ensure seamless functioning throughout seasonal operations, covering staffing, customer service, and inventory management.• Developed and implemented cost-effective strategies to boost profitability without compromising quality, focusing on efficient resource allocation, pricing tactics, and seasonal inventory control.• Oversaw team in providing outstanding customer service, cultivating a welcoming environment, and ensuring guests enjoyed a positive dining experience. Addressed customer inquiries, feedback, and issues to uphold the restaurant's reputation. Show less

Athens, Greece

• Developed and implemented training programs for Apple device specialists to enhance troubleshooting skills and customer service excellence.• Led daily operations, monitored performance, and implemented improvement strategies to optimize team efficiency.• Oversaw adherence to company policies, troubleshooting protocols, and ensured timely resolution of inquiries for Apple device users.

Athens, Greece

• Implemented and executed thorough evaluations of customer support interactions to ensure adherence to COPC standards.• Offered constructive feedback to customer support representatives emphasizing compliance with client standards, troubleshooting proficiency, and effective communication.• Collaborated with the customer support team to identify improvement areas and implement strategies for enhancing performance and optimizing the overall customer support experience for Apple customers.

Athens, Attiki, Greece

• Provided expert technical support to Apple customers by promptly addressing inquiries, troubleshooting issues, and offering solutions for seamless user experiences.• Investigated and resolved complex technical problems for Apple customers, showcasing in-depth knowledge of Apple products, software, and services to ensure high customer satisfaction.• Stayed current with Apple technology advancements through training sessions and product updates to deliver accurate and up-to-date… Show more • Provided expert technical support to Apple customers by promptly addressing inquiries, troubleshooting issues, and offering solutions for seamless user experiences.• Investigated and resolved complex technical problems for Apple customers, showcasing in-depth knowledge of Apple products, software, and services to ensure high customer satisfaction.• Stayed current with Apple technology advancements through training sessions and product updates to deliver accurate and up-to-date technical support to customers. Show less

Master'S Degree, Interaction Design

Bachelor’S Degree, Industrial And Product Design

Graphic And Printing Equipment Operator, General Production