Eleonora Bodini Email & Phone Number

Sydney, Nsw, Au

Chatswood, Nsw, Au

As service delivery manager I am responsible for ensuring that all residents receive the highest standard services by providing strong leadership, excellent people skills and commitment to best practice.- Successfully lead the team to achieve 3 years full accreditation with 42/42 mets and 4 stars rating,- Archived 4 Stars rating under the new rating system,- Gap analysis and implementation of action plan to ensure readiness for unannounced Accreditation visit from ACQSC,- Gap analysis and implementation of action plan to ensure readiness of Covid-19 Outbreak Plan at a facility level,- Provide high quality of care, lifestyle and hotel services,- Exemplify strong leadership and provide guidance, coaching and feedback to promote development of team members,- HR, performance management and recruiting,- Effective manage budgets, rosters and resources,- Manage of external contractors to ensure consistent quality of service,- Identify and manage risks,- Ensure robust quality systems in place,- Establish a continuous improvement mind-set to ensure current systems are achieving compliance, consistency and sustainability,- Build effective relationships with key stake holders, residents and families and staff,- Resilience to manage / resolve complaints, concerns and problems effectively.- Trained Return to Work Coordinator.

Seven Hills, Nsw, Au

As facility manager I was responsible for ensuring that all residents receive the highest standard of lifestyle and care services. Success is achieved through providing strong leadership, excellent people skills and commitment to best practice.- Successfully liaised with the ACQSC to resolve a "notice of agreement".- Gap analysis and implementation of action plan to ensure readiness for unannounced Accreditation visit from ACQSC,- Gap analysis and implementation of action plan to ensure readiness of Covid-19 Outbreak Plan at a facility level,- Liaise with the ACQSC and the appointed advisor to ensure compliance and resolve notice of agreement,- Provide high quality of care, lifestyle and hotel services,- Exemplify strong leadership and provide guidance, coaching and feedback to promote development of team members,- HR, performance management and recruiting,- Effective manage budgets, rosters and resources,- Manage of external contractors to ensure consistent quality of service,- Identify and manage risks,- Ensure robust quality systems in place,- Establish a continuous improvement mind-set to ensure current systems are achieving compliance, consistency and sustainability,- Build effective relationships with key stake holders, residents and families and staff,- Resilience to manage / resolve complaints, concerns and problems effectively.- Trained Return to Work Coordinator.

Blakehurst, New South Wales, Au

Ibis Care Group is a small Aged Care provider with two facilities in Sydney South. The group has a total of 180- beds (104 extra service beds, 76 concessional beds).As operation manager I was responsible for ensuring that all residents receive the highest standard of lifestyle and care services. Success is achieved through providing strong leadership, excellent people skills and commitment to best practice.- Ensure compliance with Aged Care and other relevant legislation,- Establish a continuous improvement mind-set to ensure current systems are achieving compliance, consistency and sustainability,- Ensure readiness, compliance and implementation of the Covid-19 Plan,- Provide guidance and direction to the facility management to develop marketing strategies and relationships with external providers, hospitals and placement agencies to maintain home occupancy,- Provide strong leadership and coaching to the management team to ensure quality resident services, achievement of financial, business and people objectives and implementation of operational plans,- Exemplify strong leadership and provide guidance, coaching and feedback to promote development of team members,- Assume a leadership role in workforce planning at all of your homes, including recruitment, leave management, succession planning, rostering, payroll and performance management,- Strong focus on relationship building with key stakeholders,- Relationship management with external parties such as the Australian College of Nursing, Leading Age Services Australia and Aged Care Services Australia, - Responsible for the group in the absence of the CEO.

Ibis Care Miranda is a 76 beds facility, mostly concessional. I stepped in to act as Facility Manager while the company was recruiting for the role after the previous manager resigned. As facility manager I am responsible for ensuring that all residents receive the highest standard of lifestyle and care services. Success is achieved through providing strong leadership, excellent people skills and commitment to best practice.- Provide high quality lifestyle and care services,- Lead and develop skilled committed staff-Develop a cohesive team,- Effective manage budgets and rosters and resources,- Identify and manage risk,- Ensure robust quality systems in place,- Comply with legislations – Compliance management,- Build effective relationships with key stake holders, residents and families and staff,- Being highly visible is necessary to be successful,- Resilience to manage / resolve complaints, concerns and problems effectively.

Au

Linburn Nursing Home is a 62 beds, stand alone, family owned facility in Sydney Inner West. - Ensure compliance with Aged Care and other relevant legislation,- Establish a continuous improvement mind-set to ensure current systems are achieving compliance, consistency and sustainability,- Provide strong leadership and coaching to the management team to ensure quality resident services, achievement of financial, business and people objectives and implementation of operational plans,- Developing and implementing a system of standardised policies & procedures, while ensuring staff feedback was taken into consideration,- Assume a leadership role in workforce planning at all of your homes, including recruitment, leave management, succession planning, rostering, payroll and performance management,- Strong focus on relationship building with key stakeholders,- Resilience to manage / resolve complaints, concerns and problems effectively,- Coordinating information between the facility and various contractors and consultants,- Promoting the facility through advertising material and during visits made to the facility by prospective customers and their families,- Providing introduction of the facility and its services to new customers and staff,- Experience in interpretation of the Awards and Enterprise Agreement, part of the EA renewal project,- Responsible for implementation and delivery of new staff Orientation Program and staff amenities program,- End to end rostering and payroll process including full administration of the TriOnline rostering software,- Efficient sourcing of agency staff to reduce costs.

Au

- Resolving complaints or concerns raised by customers and staff and escalating where required to senior management’- Developing systems to enable the flow of appropriate information to Italian residents with limited English-speaking ability,- Promoting the facility through advertising material and during visits made to the facility by prospective customers and their families,- Providing introduction of the facility and its services to new customers and staff,- Supervising and planning of staff amenities, staff education programs, customers’ activities,- HR: recruitment of new staff, staff files management, police checks and visa management,- Scoping and implementing TriOnline system and training the users,- Assisting and tutoring staff members with computers and software systems,- Coordinating information between the facility and various consultants,- Organising customers’ agreements,- Banking (general, customers’ bonds, customers’ fees with TriMicro),- Coordinating information between facility and payroll office,- Updating the company website (WordPress) and fortnightly newsletter for staff (Publisher),- Responsible for all dealings with the office’s suppliers,- Assisting customers with queries in relation to access to Centrelink and Medicare benefits,- Responsible for organising and promoting the nursing home’s 50th Anniversary Party and Open Day (October 2011).

Au

Responding to clients queriesOrganising archives, files and data entryEnsure Petty Cash, Residents Comforts, Bequest balancesHelping with residents’ fees bankingType all correspondence, memos, notes, forms, lists, emails, etc.Helping Recreation Officer to organise activities for residents and staffService Agreements with suppliers

Volunteer in a project of civil service aboard at Patronato ACLI Melbourne, project organised by the Italian Minister for Social WelfareAnswering the phoneGreeting of clients and introduction to the organisationTranslating for Italian speaking clientsOrganising archives, files and data entry

Post Graduate Diploma, Tourism & Marketing Management

Bachelor'S Degree, Art History, Criticism And Conservation

Maturita' Scientifica