Eleora Pate Email & Phone Number

• Created and maintained a thriving community (210 units) that has resulted in the achievement and maintenance of a 97% satisfaction rate • Design and execute marketing and resident and employee retention strategies to ensure above average occupancy and satisfaction; including interviewing and negotiating rates and services• Provide stellar customer service throughout the application and move-in/out process; including investigating fraud and abuse alerts received from applicants, residents, and/or our screening company• Assist the Property Manager in addressing and resolving internal and external issues of associates, residents, and vendors to create a positive experience for all

Atlanta, Georgia

Atlanta, Georgia

• Successfully leased apartments in accordance with property policy and procedures and fair housing laws• Successfully collected rent payments from residents and processed them inside the Onesite and Yardi systems to consistently exceed delinquency goals (13% increase as well as achieved highest possible monthly bonus) • Analyzed and delivered timely and accurate financial and operational reports on a weekly, monthly, and yearly basis • Used empathy and understanding to provide exceptional customer service in order to gain prospect and customer loyalty and promote resident retention and referrals• Performed administrative duties such as filing, faxing, answering phones, and emailing on adaily basis

Charlotte, North Carolina

• Executed leasing strategies and directives to ensure proper presentation, pricing, andpromotional activity• Provided seamless customer service throughout the move-in process; including performing unit and grounds inspections to ensure quality and satisfaction• Utilized my resourcefulness to create resident and employee events to enhance experiences • Developed and maintained trusting relationships with owners to ensure mutual goals are met or exceeded

Charlotte, North Carolina

Checked guest in and out, processed payments, handled guest issues, closed out previous day and opened next day, answered phones, gave guests info on hotel and city features, made reservations for guests, and handled day to day administrative duties.

Holistic Nutrition Practitioner, Holistic Health

Holistic Nutrition Practitioner w/ Fitness Concentration

Mass Communications, Mass Communication/Media Studies

Black Finesse Modeling Troupe