Jonathan Suchland Email & Phone Number

Bainbridge Island, Wa, Us

Plantation, Florida, Us

Leading a new product engineering effort at Chewy.Chewy's Mission:To be the most trusted and convenient online destination for pet parents (and partners), everywhere.

Seattle, Wa, Us

* Head of engineering and GM delegate of Amazon Web Services' Pinpoint service, a Tier-1 omnichannel digital user engagement service for Amazon and AWS customers globally across marketing.* Launched highly scalable features that enabled customers, such as Disney Streaming Services, MLB, Coinbase, Netflix, Tesla, Coupang, the Government of India, and other large scale global companies, to reach hundreds of millions of end-users through personalized messaging, event driven orchestration, and omnichannel marketing (voice, sms, email, push, in-app, and custom channels).* Scaled service to handle 10x customer growth YoY (processing billions of events per hour; over 100k RPS, per customer, per region) while increasing new feature launch velocity by 6x.* Successfully led operational improvements to exceed 99.999% global availability.* Grew the team from 23 people to 56 people across four engineering teams (leader of leaders).* Responsible for all technical decisions, infrastructure cost optimization, and 24x7 operations to ensure services are secure, highly scalable, and fault tolerant.* Regularly met with customers to understand feature requests and provide guidance on the best solution for their business use case.* Defined a 3-year technical roadmap to incorporate ML throughout the product to provide auto-optimized campaigns for customers who do not have a data science team. This resulted in multiple AWS feature launches and integrations.* Launched multiple new services and features, including AWS Personalization integration for messaging personalization, AWS Connect (call center as a service) integration, Pinpoint Journey - a messaging/engagement workflow engine, and in-app messaging.* Achieved FedRAMP High security compliance, DoD CC SRG IL2 compliance, and HIPAA eligibility to securely handle customer data. Expanded Pinpoint from 2 AWS regions to 12, including GovCloud.

Chicago, Il, Us

RepIQ was a member of the Martech 5000.* Raised $1.12M to launch a B2B SaaS company, RepIQ. Our mission was to inject data-driven decision making throughout the sales process via our "Sales Intelligence Engine." The engine monitored a collection of public data sources, augmented with private customer data to surface in real time who your next best customer could be with contextual information. * Owner of the technology vision, product roadmap, and operating budget.* Aligned the sales and marketing team with product development to understand customer feedback and strategically adjust the product roadmap accordingly.* Maintained a lean development team and controlled operating expenses to extend the runway of the company beyond the initial business plan.

Seattle, Wa, Us

* Managed a team of 45, composed of one operations team and three software engineering teams. * Responsible for a $100M technology expense budget. Reduced the cost per customer by 50% over a three-year strategic operating plan.* Led the efforts to launch a new consumer Photos feature powered by ML: stories and memories.* Defined the foundational architecture to surface the most meaningful photos across all consumer devices, ranging from Android/iOS/Fire Devices to Alexa powered devices. The feature launched and resulted in a playback rate of 2.5x, a 65% share rate, and engaged 56% of customers daily.* Formed a new cross functional engineering team who's charter was to increase customer growth across Amazon Photo applications (iOS and Android), optimize conversion, and simplify the onboarding experience. This team's efforts resulted in an increased conversion rate from 1.75% to 20.5% and improved monthly retention by 300%.* Launched new consumer products to a global audience, from inception to public availability including: the Cloud Drive mobile application for Android and iOS, the messaging platform for Amazon Photos, the Cloud Drive public SDK for Android and iOS, the photo and video application on Amazon's first phone (Fire Phone), and the initial Unlimited Photos offering for Fire phone customers.* Led the strategic initiative to deeply integrate emerging mobile technology throughout Fire OS for Fire tablet and Fire phone, including Dynamic Perspective, hardware specific camera modes: Lenticular, Best Shot; basic video editing and video compression for video shared via MMS and email.* Created a culture of innovation: eight patents submitted, five as lead inventor, ranging from recommendation engines to cloud photo/video storage. Attended 10 recruiting events, eight college intern events, conducted 300+ interviews.

Boomerang Gifts was acquired by Groupon.* Responsible for all aspects of the company's technology, including hiring and mentoring the engineering team, architecture design, operating expenses, monitoring, automated backup/disaster recovery, and test automation. Member of the senior management team and reported directly to the CEO. * Strategically planned the launch of new products - from zero to v1 launch. * Navigated the team through three pivots, including rebooting the team based on the shifting business requirements to pivot from social travel recommendations into local discovery (Gtrot) and finally to land on a new social gifting platform (Boomerang Gifts). Utilized agile development practices to iterate quickly and respond to changing business needs efficiently.* Set high standards to ensure high performance, scalability, and disaster recovery of all company operations.* Scaled MongoDB and application servers to a multi-region AWS deployment.* Utilized caching strategies and alternative storage engines to support business needs, such as full-text search, geospatial search, and scoring algorithms to surface personalized information to users.

Westlake Village, California, Us

* Senior most technology leader accountable for all aspects of HomeFinder.com technology.* Managed a team of 75 (five direct reports), comprising: engineering, architecture, quality assurance, infrastructure, and desktop support.* Owner of the company's technology roadmap. Member of the senior management team and reported directly to the CEO.* Provided technical guidance to efficiently scale applications to accommodate growth, while minimizing cost and maintaining simplicity.* Led the effort to overhaul HomeFinder’s feed processing architecture, which processed over 5TB of real estate data and images from over 400 data providers, to achieve near real time data updates.* Led several major projects to improve the performance and reliability of HomeFinder.com applications, including an overhaul of the search infrastructure, which resulted in a reduction in search time from 6 seconds to 700 milliseconds (full page load).* Managed the capital and operating budget. Reduced technology operating expenses by 60%, while improving site performance and capacity.* Migrated the company to a hybrid cloud, via Amazon Web Services (AWS) and Equinix. Converted the company from PC/MS Exchange to Mac/Google Apps.* Increased productivity company-wide by migrating from a mix of waterfall/agile to Scrum and improved quality by adopting Test Driven Development (TDD).* Introduced a three-day hackathon, which occurred every five weeks, to encourage innovation and collaboration within the product and tech teams. Over the course of a year, 18 prototypes were released to production, most of which were released within a week of the initial demo.* Drove the technical implementation of the company's SEO strategy, which resulted in astounding traffic growth: from under 10k unique visitors/month to over 1M unique organic visitors/month in less than four months.

Chicago, Il, Us

Member of a three person research and development team which created a lead generation product (led to acquisition of HomeGain) and ListingLink.com, a free classified listing site (codebase became the foundation of cars.com’s free car site freebo.com).

Bachelor Of Arts, Studio Art, Painting

Graduate School Of Computing And Digital Media, Computer Science

German Language And Literature