Elexus Mckay Email & Phone Number

Dallas, Texas, United States

-Accomplish department objectives by managing staff; planning and evaluating department activities-Create, implement, and maintain all processes and procedures related to said processes-Create, manage, and use database tables in order to analyze credit dispute data-Create and send Metro2 files using SQL to transform data from CRM (SalesForce) into industry.

Chicago, Illinois, United States

- Manage indirect and direct dispute intake, responses, and procedures- Onboard new hires; and continually work with team to develop and build skills- Remediate any issues with Metro2 reporting whether be human error or system- Respond to direct and indirect dispute via appropriate channels while analyzing data for trends

Chicago, Illinois

- Review and respond to credit reporting disputes- Use SQL in order to find trends in dispute data to better understand consumer issues- Train new hires and update processes as new technology becomes available processes - Use SQL in order to better analyze dispute data and streamline investigations

Chicago, Illinois

- Make credit decisions- Review sensitive consumer information while maintaining confidentiality - Quickly process loan decisions while looking for fraudulent activity and errors

Chicago, Illinois

- Use customer service in order to drive more customers to lending site- Work with Underwriting in order to expedite lending process

Dekalb, IL

• I actively recruited on NIU's campus for the IBS program.
• I wrote blog posts about my experiences abroad.
• I spoke at IBS information sessions on campus about my experiences abroad.

Edwardsville, Illinois

• I managed day to day operations of store.
• I scheduled breaks and lunches to ensure optimal coverage.
• I handled customer complaints.
• I Opened/closed registers and did the nightly deposit bank drops when closing.