Elga N. Email & Phone Number

Jakarta Metropolitan Area

Handled RPA Technology with responsibility;1. Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements2. Develops solution by preparing and evaluating alternative workflow solutions.3. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow4. Translate highly technical specifications into clear non-technical requirements5. Provide documentation of all processes and training as needed6. Develop and implement maintenance procedures and troubleshoot reported errors and alarms

Central Jakarta, Jakarta, Indonesia

Handled Robot Process Automation, Ultima, Service Desk Plus, Middleware DocumentationResponsibilities:1. Generated a Process Design Documentation (PDD) 2. Generated an Unit Acceptance Testing (UAT) Scenario3. Collaborate with an engineer to generate System Analysis Design (SAD)4. Generated Manual Documentation5. Working closely with clients, technicians, and managerial staff.6. Ensuring solutions meet business needs and requirements

Project : Big Data Implementation, Ansible Security Hardening SolutionResponsibilities:1. Collaborate with the project manager to prepare the project progress update and gather information from all parties including presenting regular project updates and SteerCo update2. Handle the minute-taking at meetings3. Checking finished material for errors and ensuring they're suitable for multiple readers. 4. Review management issues and key risks, provide feedback on corrective actions and mitigation plans5. Standardized, simplified, rationalized, and organized project reporting to improve execution6. Collaborate with the project manager to prepare Schedule, organize, create materials for, and facilitate coordinating committee meetings7. Developed project operational monthly reporting

Jakarta Selatan, Jakarta, Indonesia

Manage technical documentation Project: Ansible Security Hardening Solution, High Availability Database Cluster MySQL.Responsibilities:1. Handle the minute-taking at meetings2. Generated and edited Standard Operation Procedure (SOP)3. Collaborate with engineer for creating a Functional System Design (FSD)4. Collaborate with engineer for creating System Installation, User Acceptance Testing (UAT), and System Integration System (SIT) Documents.5. Developed system maintenance and troubleshooting manual6. Checking finished material for errors and ensuring they're suitable for multiple readers. 7. Supporting monitored database system after go-live

Bandung Area, West Java, Indonesia

1. Maintained company server, computers, printers, and other equiment2. Installed, supported, and maintain company hardware software infrastructure3. Diagnosed network problems involving combination of hardware, software, power and communication issues.4. Distribute and installation computer and LAN (Local Area Network) network.

Bandung Area, West Java, Indonesia

1. Learn about organization structure of Telkom Indonesia and IT division at Telkom Indonesia Bandung2. Presentation to chief of IT development about optical fiber3. presentation to chief of IT development about FTTH (Fiber to the Home)