•Installation and Configuration: - Expert in installing/configuring hardware/software for personal computers and PDAs.•Systems Administration: - Plan, organize, and coordinate with program and project managers of other organizations and agencies to ensure system functionality of local applications to meet mission and project requirements. - Recommend changes and improvements in the development and use of applications in accordance with business operations in execution of duties within the context of approved policies and processes.•Technical Expertise: - Proficient in multiple operating systems and computer platforms all while able to troubleshoot technical issues within commercial-off-the-shelf and government-off-the-shelf custom applications.•Analysis and Recommendations: - Technical advisor on cyber IS (information systems) and recommend, implement hardware/software changes.•Systems Software Management: - Implement changes, release, and maintain operational status of systems. - Develop technical documentation and Standard Operating Procedures for new and existing applications and processes.•Security and Compliance: - Manage security per NGB and ANG regulations, implement storage policies.•Disaster Recovery and Continuity: - Contribute to COOP procedures for system disaster recovery.•Workstation/Network Operations: - Install/configure OS and applications on diverse information systems.•Maintain a TS/SCI security clearance.•Ensures information/knowledge management (IM) activities comply with local and AF/DoD directed requirements to meet mission and customer needs.

•Through the direct application of IT skills was able to provide problem analysis and technical assistance for problems and issues for customers to resolve issues promptly. Systems worked on ranged from printers to handheld devices, operating on multiple Operating Systems.•Demonstrated excellent customer service skills when dealing with client inquiries.•Communicated product features, advantages, and benefits to customers.•Elevated known issues to the appropriate level of tier support by utilizing the best IT practices and techniques

•Reviewed job orders for accuracy before printing began. •Stored printed materials in designated areas according to established procedures.•Verified accuracy of incoming data files before beginning a job run.•Successfully operated and maintained high-speed digital printers pricing at around $250K to produce a variety of print media.•Calibrated machines as needed to ensure accurate colors were printed correctly.•Resolved printer errors by troubleshooting printer hardware and software problems.

•Troubleshot any technical issues customers had with a multitude of devices ranging from gaming consoles to TV monitors including a variety of remote devices.•Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.•Organized merchandise displays to promote higher levels of customer engagement.