Eli Goss Email & Phone Number

Ridgeland, Mississippi, United States

• Participate on multiple project teams during project lifecycles.
• Analyze specifications and identify interaction with other systems. Develop a comprehensive test plan for system specifications and work with project team members to resolve any issues identified during the creation of.
• Execute test plans and communicate results to project teams. Follow-up on outstanding issues and obtain final sign-off on test results and on test plan completion.
• Analyze and test production defect fixes in the testing queue to ensure resolution meets the original specifications of the system and does not adversely affect other systems.
• Provide time estimates for testing such changes and final sign-off for deployment to production.
• As necessary, create and execute comprehensive test plans for vendor upgrades to existing applications. Actively report system issues through ticket creation and monitor to completion.

Ridgeland, Mississippi, United States

• Participate on multiple project teams during project lifecycles.
• Analyze specifications and identify interaction with other systems. Develop a comprehensive test plan for system specifications and work with project team members to resolve any issues identified during the creation of.
• Execute test plans and communicate results to project teams. Follow-up on outstanding issues and obtain final sign-off on test results and on test plan completion.
• Analyze and test production defect fixes in the testing queue to ensure resolution meets the original specifications of the system and does not adversely affect other systems.
• Provide time estimates for testing such changes and final sign-off for deployment to production.
• As necessary, create and execute comprehensive test plans for vendor upgrades to existing applications. Actively report system issues through ticket creation and monitor to completion.

Ridgeland, Mississippi

• Enter appropriate and accurate information into the customer management system and complete supporting documentation during the customer contact.
• Work with manager to identify common issues and compile root causes for escalation and prioritization for process improvements.
• Maintain and deliver on SLAs including but not limited to: average handling time, issue completion time, idle, and average hold time.
• Have full knowledge of all customer-impacting departments, internal products, features and services, and paths to issue resolution with a sense of urgency “all hands on deck” environment.
• Assist with qualifying customer for LifeLine Assistance
• Adding LifeLine Assistance to account once qualified by the Accounting Department

Ridgeland, MS

• Answer incoming calls and work tickets from the company Consumer Solutions Center
• Enter appropriate and accurate information into the system
• Complete supporting documentation during customer contact
• Contribute to achievement of company customer retention goals
• Take ownership of each call to diagnose network or equipment issues effectively and efficiently
• Complete all troubleshooting steps and complete escalation forms if necessary

Ridgeland, MS

• Answer incoming calls and work tickets from the company Consumer Solutions Center
• Enter appropriate and accurate information into the system
• Complete supporting documentation during customer contact
• Contribute to achievement of company customer retention goals
• Take ownership of each call to diagnose network or equipment issues effectively and efficiently
• Complete all troubleshooting steps and complete escalation forms if necessary

Madison, Mississippi

• Managed customer flow
• Entered customers in order into wait queue
• Ensured customers were being helped in a timely manner
• Assisted customers with account questions
• Assisted customers in making payments face to face and on payment kiosks
• Greeted customers when entering into retail location

Jackson, Mississippi

• Assisted customers with accounts
• Assisted customers in making payments face to face and on payment kiosks
• Worked with customer care in resolving customer issues
• Explained monthly plans and features and the charges associated with the plans and features
• Explained coverage areas and any charges related to those areas
• Resolved billing issues and explaining monthly charges

Ridgeland, Mississippi

• Assisted customers with accounts
• Assisted customers in making payments face to face and on payment kiosks
• Worked with customer care in resolving customer issues
• Explained monthly plans and features and the charges associated with the plans and features
• Explained coverage areas and any charges related to those areas
• Resolved billing issues and explaining monthly charges

Madison, Mississippi

• Assisted customers with accounts
• Assisted customers in making payments face to face and on payment kiosks
• Worked with customer care in resolving customer issues
• Explained monthly plans and features and the charges associated with the plans and features
• Explained coverage areas and any charges related to those areas
• Resolved billing issues and explaining monthly charges

Meridian, Mississippi

• Assisted customers with accounts
• Assisted customers in making payments face to face and on payment kiosks
• Worked with customer care in resolving customer issues
• Explained monthly plans and features and the charges associated with the plans and features
• Explained coverage areas and any charges related to those areas
• Resolved billing issues and explaining monthly charges

Philadelphia, Mississippi

• Sold shoes, caps, socks, jerseys, children's clothes, gym bags
• Handled cash drawer
• Filled out bank deposits
• Responsible for putting merchandise on display racks
• Responsible for arranging display windows
• Cleaned store as well as display racks

Associate Degree Of Applied Science, 2005; Computer Network Support Technology

High School Diploma, General Studies

Activities and Societies: Yearbook Staff, Theatre Club