● Troubleshot computer hardware and software issues● Set up and installed custom computer image on VA computers● Assisted in person and remote VA staff through ticketing system ServiceNow● Managed users and computers in Active Directory● Set up and configured Cisco VoIP phones

● Repaired hardware and software on 200+ computers throughout school community● Troubleshot issues during COVID-19 pandemic through online chat support on Zoho Helpdesk● Installed and managed Aruba Wi-Fi access points and network on multiple campuses● Set up and installed computer image on 300+ school computers● Reinstalled operating system to establish group policies for teachers, students and staff● Managed Apple devices and mobile devices with JAMF MDM

● Created storage management scripts in PowerShell to maintain data integrity● Audited company server rack and storage databases to ensure high availability

• Continued carrying out previous responsibilities remotely

● Identified and resolved errors in computer systems for employees ● Repaired laptop screens, storage drives and operating systems● Conducted server and domain management and administrations● Facilitated setup for new hires and transfers, establishing accounts and applicable group access● Set up and maintained multiple locations and workstations for 30+ employees

• Assist staff of Computer Science/Engineering Departments• Carry out varied tasks for department researchers/professors

• Performed varied IT troubleshooting tasks• Converted company computers from WordPerfect to Microsoft Word Mail Merge

• Shadowed employees to learn about job functions of IT professional• Helped to install new printers for company clients