Eli Lampart Email & Phone Number

Florida, United States

As the primary resource within the customer service department, I offerexpert technical assistance to my colleagues, tackle complex customerchallenges, and work to enhance team unity and efficiency. I manage adiverse range of customer inquiries, feedback, and the onboarding of newaccounts, handling over 1,000 calls monthly with superior communicationskills.I leverage advanced problem-solving and conflict resolution techniques toresolve escalated customer complaints, ensuring customer satisfaction andloyalty. I develop and implement strategies aimed at improving customerexperiences, strengthening positive relationships, and elevating our brand'sstanding in the community.By refining processes and providing valuable insights and recommendations, Iwork closely with internal teams to enhance service quality and operationalperformance.

United States

In this tenure, I coordinated with multiple vendors to oversee merchandiseprocurement and ensure we maintained optimal inventory levels. Utilizingstandard reference materials, I responsively resolved student inquiries,enhancing their educational experience and satisfaction.Furthermore, I also steered the shelving of library materials, incorporatingthorough quality checks to ensure accurate placement. Leading training fornewly onboarded staff, I provided detailed instruction on managing textmaterials and handling various customer service situations.By engaging with my team daily, offering targeted coaching, and providingpositive feedback, I achieved performance targets and boosted overall teamperformance.

Boca Raton, Florida, United States

During this role, I supported students by using course materials andresources to improve their academic experience. By working closely withstudents, I tailored materials to specific courses, creating an effectivelearning environment that promotes their success.I conducted research on various standard reference materials to providetimely and accurate responses to student inquiries. Additionally, I fostereda positive work environment and escalated product and service issues toleadership, helping the team achieve its goals in operations and sales.