Eli Martinez Email & Phone Number

Sierra Vista, Az, Us

Fort Huachuca, Az

As a subject matter expert, provide support to users and sites for endpoint security products. Responsibilities included vetting customer account requests, provided extensive troubleshooting of endpoint applications, educating customers on configuration and implementation best practices, and reporting/information gathering of field operations.

Fort Huachuca, Arizona, United States

Fort Huachuca, Arizona

Managed the Information Management Officer (IMO) Team for the NETCOM ACoS G6. Provided technical guidance to the IMO Team in supporting NETCOM HQ with excellent customer support as the top priority. Assisted the Network Enterprise Center in providing core system support, including supporting & STIG'ing of Windows 10 desktops, laptops and tablets. Provided computer imaging services and standard software to user systems in the headquarters.

Fort Huachuca, Az

Maintained the health and integrity of Army servers, workstations and laptops. Ensured server compliance and network integrity. Regularly checked servers and networks to ensure they were operational and functioning at optimal performance. Ensured Windows Desktops and Laptops remained compliant by ensuring all systems met DISA STIG requirements. Performed extensive troubleshooting for Windows based devices (Windows 10, Windows Server 2012 R2, and Windows Server 2016) as well as documenting… Show more Maintained the health and integrity of Army servers, workstations and laptops. Ensured server compliance and network integrity. Regularly checked servers and networks to ensure they were operational and functioning at optimal performance. Ensured Windows Desktops and Laptops remained compliant by ensuring all systems met DISA STIG requirements. Performed extensive troubleshooting for Windows based devices (Windows 10, Windows Server 2012 R2, and Windows Server 2016) as well as documenting solutions and creating tutorials for configuration. Demonstrated great people skills by working closely with customers who had submitted trouble tickets to the WSMT queue. Show less

Fort Huachuca, Az

Assisted customers with assistance in setting up their DoD Enterprise emails. Assisted in troubleshooting common and advanced Windows & Microsoft Office issues. Trained and assisted Help Desk Agents by providing them with current techniques on identifying issues and resolving them to ensure customer ratings were up. Communicated daily with customers, both verbally and in writing.

Sierra Vista, Az

Deming, Nm

Maintained the health and integrity of the school network, servers, and all the client PCs. Be able to work and adapt to many different types of situations and having the ability to take actions in high-stress situations. Ensured school compliance by implementing the new state standardized testing software. Ensured current tasks were accomplished by deadline while accommodating the Principal’s new daily tasks.

Trained employees and volunteers on taking orders and remastering messages for distribution. Provided technical support and training for staff and volunteers on new systems and equipment. Maintained skills by continuing education and training. Researched new technologies and implemented equipment/software to assist staff in being more efficient.