Handled all aspects of insurance claims by effectively communicating and negotiating with clients in person, over the phone and in writing.o Chosen by management to devise comprehensive set of guidelines to successfully resolve claimso Audited by JD Power and awarded highest customer satisfaction ratings for entire department, integral part in securing State Farm’s #1 JD Power rating amongst all public insurance carrierso Twice designated 1 of 10 Southern Zone Volunteers of the Year among 4000+ employeeso Obtained AIC and INS designations that were not part of the required curriculumo Trained and guided over 20 newly hired adjusters.

• Repeatedly placed in the top 5% of sales among other Financial Sales Reps• Discussed clients financial goals, investment ideas and risk tolerance• Recommended financial services and products to meet client needs, such as: business accounts, insurance policies, credit cards, checking accounts, loans, mutual funds and stocks• Implemented sales strategies in coordination with the needs of each client• Winner of two company-wide sales contests out of several hundred contestants