Eli Muhammad Email & Phone Number

Work assigned client tickets that can be resolved in a detailed and efficient manner. This is done by over-the-phone assistance, logging into client machines remotely.• Perform account terminations, application support/vendor liaison, active directory, and file permission changes.• Work on computer performance issues and email configuration/changes.• Handle minor firewall changes and network connectivity troubleshooting.• Document and record time for all actions taken when working or resolving customer issues in the RMM system.• Triage incoming service tickets following process guidelines.• Assist in creating documentation and procedures as you see the need.• Proactive in seeking additional duties

United States